Alex Rosenblat on Star-Rating Your Uber Driver

If you’ve ever taken an Uber you know that you give your driver a rating at the end of your journey. You probably know that their job depends on how good their average score is. But do you know how high that score has to be before they are essentially fired? And did you know the drivers can rate you too? Alex Rosenblat, author of the new book Uberland: How Algorithms are Rewriting the Rules of Work, joins us to go behind the scenes on what your drivers are dealing with and the difficult choices they often have to make.

Alex Rosenblat is a technology ethnographer and the author of Uberland: How Algorithms Are Rewriting the Rules of Work, forthcoming with the University of California Press in October 2018. A researcher at the Data & Society Research Institute, she holds a master’s degree in sociology from Queen’s University and a bachelor of arts degree in history from McGill University. Alex’s writing has appeared in media outlets such as the New York Times, the Harvard Business Review, The Atlantic, Slate, and Fast Company. Her research has received attention worldwide, and has been covered in the New York Times, the Wall Street Journal, MIT Technology Review, WIRED, New Scientist, and the Guardian. Among the scholarly and professional publications in which her prize-winning work has been published are the International Journal of Communication and the Columbia Law Review.

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