Adrian Gostick on Creating Engaging Teams

When Medical City Dallas Hospital wanted to increase their patient satisfaction scores they didn’t just re-write another long mission statement or come up with a new set of rules. They said they wanted “to create raving fans out of our patients and families.” The phrase “raving fans” got the employees’ minds engaged and they started to think about their jobs in a whole new light; every time they had patient interaction they had to think, will this make a “raving fan?” And their satisfaction scores went up as a result. That is just one of the stories about teamwork and engagement that Adrian Gostick has to share, about tiny tweaks that shift the mindset of employees to create big changes.

Adrian Gostick is a global thought leader on workplace strategy and the author of several successful books on employee engagement. The Carrot Principle by Simon & Schuster has been a regular New York Times bestseller, and 24-Carrot Manager has been called a “must read for modern-day managers” by Larry King. His latest book, The Orange Revolution, was a #1 Wall Street Journal bestseller.

For additional training on this topic, consider these AMA seminars:

*Achieving Leadership Success Through People
*The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results
*Expanding Your Influence: Understanding the Psychology of Persuasion

To learn more, read these AMACOM Books:

*The Facilitator’s Fieldbook, by Tom Justice & David W. Jamieson, Ph.D.
*Quick Team-Building Activities for Busy Managers, by Brian Cole Miller
*Successful Team Building, by Thomas L. Quick

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