Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup’s 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Mr. Wagner is a principal of The Gallup Organization. Upon joining the company in 1999, Wagner gravitated toward the study of high-performing managers and how human nature affects business strategy. Wagner interprets employee engagement and business performance data for numerous Fortune 500 companies.
In this weekâ€™s youâ€™ve been spotted segment, Kevin Lee interviews participants of the â€œManagement Skills For New Supervisorsâ€ seminar. Listen to these managers share their experiences in dealing with workplace disengagement.
For additional training on this topic, consider these AMA seminars:
Employee Retention Strategies: Fighting Turnover
Coaching and Counseling for Outstanding Job Performance
Creating a Culture of Trust: Management Strategies That Get Results
What Every Manager Needs to Know: AMAâ€™s Tool Kit for Success
Improving Your Managerial Effectiveness