Archives from May 2015
Listening skills for better communication.May 29, 2015 / Podcast # 15-11
Mark Goulston, author of the new book Just Listen, published by AMACOM, joins us on Edgewise with some scripts and keywords to use to smooth out even the toughest conversations.
Get your points across and be memorable.May 15, 2015 / Podcast # 15-10
Want to be remembered? Become a great storyteller and you’ll be unforgettable. It’s actually easier than it sounds, with great tips for finding the storyteller in yourself in the newly revised edition of Annette Simmons‘ classic Whoever Tells the Best Story Wins.
How to actually make your customers happy and make your life easier.May 1, 2015 / Podcast # 15-09
Customer service isn’t always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there’s a happy medium, says Adam Toporek, author of Be Your Customer’s Hero, published by AMACOM. Being a hero to your customers isn’t about grand publicity stunts. It’s about being there for your customers when they need you.