Archives from December 2010

J.P. Flaum and Becky Winkler on Hiring for Emotional Intelligence

How the interview is much more important than the resume.

December 31, 2010 / Podcast # 10-53

J.P. Flaum and Becky Winkler

J.P. Flaum and Becky Winkler just finished a study that shows the most important skills in the workforce are interpersonal skills. For someone to get ahead, intelligence didn’t matter as much; a less prestigious candidate can always be trained. Traits like a willingness to learn, friendliness, and a collaborative attitude indicate future success much more strongly. Read more…


Jonathan Byrnes on Focusing on the Profits, Not the Losses

Keeping the high performers as top priority.

December 24, 2010 / Podcast # 10-52

Jonathan Byrnes

When only 30% of your organization is responsible for 100% of the profits, it’s tempting to focus on getting the remaining 70% to catch up. Johnathan Byrnes disagrees. The most important thing is to make sure that those “islands” of profitability are protected and keep bringing in profits before turning all your attention on the losses. Thus, manpower is not spread thin, desperately trying to bail out the “red ink” and high-performing teams will continue to subsidize the organization. Read more…


Mike Mitchell on Encouraging Innovation for Everyone in Your Organization

How the fear of failure is holding back the great ideas.

December 17, 2010 / Podcast # 10-51

Mike Mitchell

Mike Mitchell wants to remind employees that innovation isn’t just about the big ideas. Innovation, by its definition, is simply a new idea, no matter how seemingly small. Even a tiny tweak in an existing process can make a difference either for customers or for the employees. This kind of thinking and these kinds of changes are possible for every employee, not just the ones with innovation in their job description. Read more…


Lisa Gansky on Collaborating to Get Ahead of the Competition

Sharing ideas to win, not lose, customers.

December 10, 2010 / Podcast # 10-50

Lisa Gansky

Toyota has rolled out a new ad campaign for football season. In it, a mother worries about her son being hurt while he plays football for his high school. She tells us that since Toyota did testing on their cars to protect against head injuries, they decided to share their findings with football equipment manufacturers so helmets will be safer as well. So now the mother in the ad be more confident, both in her car and her son’s health. This ad is a perfect example of what Lisa Gansky calls The Mesh, the title of her new book, recommended by both Seth Godin and Dan Pink. Companies, like Toyota, who share information, rather than hoard it away, can still use this to their advantage in their marketing or simply in the new alliances they make with sister organizations. Read more…


Josh Bernoff on Keeping Ahead of the Technology Trends

How to keep up with the customers through tech.

December 3, 2010 / Podcast # 10-49

Josh Bernoff

Customers have turned out to be super-savvy when it comes to technology. It’s common practice to check the product reviews of everything from restaurants to the new vacuum cleaner before anyone even considers buying something. Josh Bernoff wants companies to embrace this tech-friendly mentality; to think outside the box and ignore the job title. It may be the employee you least expect who comes up with the idea that keeps the good reviews coming in. Read more…