Archives from March 2008

Howard Behar on the Secret of Starbucks’ Success

Building pride and service into corporate culture.

March 28, 2008 / Podcast # 08-13

Howard Behar

After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North America, Howard Behar tells of the strategies he used to establish the business into the success it is today. Following the release of his book It’s Not About the Coffee, Behar shares the soft skills that helped to construct the company from a regional outlet to a corporation with international reach. Read more…


Alex Frankel on Working Undercover at America’s Top Companies

How do some of the giants of commerce turn thousands of average job applicants into loyal—even fanatical—workers?

March 21, 2008 / Podcast # 08-12

Alex Frankel

Curious to know just what happens behind the “employees only” doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America’s well-known companies win the hearts and minds of their retail and service employees. Read more…


Joseph Grenny on Vital Behaviors for Positive Influence

Whether you're a CEO, a parent, or merely a person who wants to make a difference, you probably wish you had more influence with the people in your life.

March 14, 2008 / Podcast # 08-11

Joseph Grenny

Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world’s most influential people. But this is about to change. From the bestselling authors of Crucial Conversations comes Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life.
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Barry Libert on How “We” Are Smarter Than “Me”

How can businesses profit from the wisdom of crowds?

March 7, 2008 / Podcast # 08-10

Barry Libert

Online Social Networking is a reality. The millions of people who have a Facebook or MySpace page, or anyone who uses Wikipedia or Google, knows this. But for today’s companies, the question remains, how can we profit from the crowds who are swarming all over the internet?
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