Micah Solomon on Boosting Profits with Exceptional Customer Service

What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the internet and even Amazon.com the customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor. Micah Solomon tells us about these best practices for customer service and even more in his new book Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.

Micah Solomon is the Founder and President of Oasis Disc Manufacturing, a leader in the entertainment and technology industries; a sought after business adviser and speaker. His techniques and achievements have been featured in Success Magazine, Seth Godin’s bestseller Purple Cow, and other publications. He is the coauthor of the new book from AMACOM, Exceptional Service, Exceptional Profit: The Secrets Of Building A Five Star Customer Service Organization.

For additional training on this topic, consider these AMA seminars:

*Customer Service Excellence: How to Win and Keep Customers
*Developing Effective Business Conversation Skills
*How to Communicate with Diplomacy, Tact and Credibility

To learn more, read these AMACOM Books:

*Exceptional Service, Exceptional Profit, by Leonardo Inghilleri & Micah Solomon
*Winning Behavior, by Terry R. Bacon & David G. Pugh
*Customer Service Training 101, by Renee Evenson


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