What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the internet and even Amazon.com the customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor. Micah Solomon tells us about these best practices for customer service and even more in his new book Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.
Micah Solomon is the Founder and President of Oasis Disc Manufacturing, a leader in the entertainment and technology industries; a sought after business adviser and speaker. His techniques and achievements have been featured in Success Magazine, Seth Godinâ€™s bestseller Purple Cow, and other publications. He is the coauthor of the new book from AMACOM, Exceptional Service, Exceptional Profit: The Secrets Of Building A Five Star Customer Service Organization.
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