We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and blackberries, there remains a part of us that longs for a little, old fashioned human interaction.
Jack Mitchell, co-owner of several well-known and family owned clothing stores is on a crusade to bring back the good, old fashioned hug. His new book, Hug Your People, is poised to continue the revolution that his first title “Hug Your Customers” began five years ago when it became a Wall Street Journal bestseller.
For additional training on this topic, consider these AMA seminars:
* Expanding Your Influence: Understanding the Psychology of Persuasion
* Interpersonal Skills for Managers
* Building Better Work Relationships: New Techniques for Results-oriented Communication
* Successfully Managing People
* IGetting Results Without Authority
To learn more, read these AMACOM Books:
* People Styles at Work by Robert Bolton, Dorothy Grover Bolton