In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology, but rather a mindset which he describes as a constant pursuit to try and improve performance and maximize profitability. Miller argues that the business environment, as well as customer expectations, are changing, and that the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for â€œnuggets of goldâ€ that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence.
Andrew Miller helps organizations find money and performance boosts in areas they donâ€™t normally look. His clients include 3M, McKesson, Four Seasons Hotels and Resorts, The Bank of Nova Scotia, and many other world-class organizations. He is a regular contributor to IndustryWeek magazine, Entrepreneur magazine, and the Canadian Healthcare Network. Andrew regularly speaks to corporate and industry audiences across North America.