Competitive Advantage

Andrew Miller on Redefining Operational Excellence

Retaining the right people to get the right results.

October 31, 2014 / Podcast # 14-22

Andrew Miller

In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology, but rather a mindset which he describes as a constant pursuit to try and improve performance and maximize profitability. Miller argues that the business environment, as well as customer expectations, are changing, and that the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for “nuggets of gold” that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence.

Andrew Miller helps organizations find money and performance boosts in areas they don’t normally look. His clients include 3M, McKesson, Four Seasons Hotels and Resorts, The Bank of Nova Scotia, and many other world-class organizations. He is a regular contributor to IndustryWeek magazine, Entrepreneur magazine, and the Canadian Healthcare Network. Andrew regularly speaks to corporate and industry audiences across North America.

 

Christopher Surdak on Data Crush

The need for data analysis for a successful business.

June 27, 2014 / Podcast # 14-13

Christopher Surdak

With data crush, an overwhelming mass of information becomes readily available to individuals and companies. While things we need and want have become increasingly and conveniently available to us, it has also become harder to protect ourselves from deeper analysis of our psyches (re: spending habits). Christopher Surdak, a recognized expert in information security and regulatory compliance, believes that companies must use data analysis in order to survive in this economy. In his book Data Crush: How the Informational Tidal Wave is Driving New Business Opportunities, published by AMACOM, Surdak argues that if your company does not have a data literate expert—that is also business savvy—it will not survive the next 3 to 5 years. Surdak cautions, however, that companies should never know too much about their customers. Companies can anticipate what their customers need before they even know they do, but companies should not overemphasize when marketing to consumers.

Read more…

 

Lisa Bodell on Effecting Change and Driving Innovation

November 30, 2012 / Podcast # 12-24

Lisa Bodell

Lisa Bodell joins us on Edgewise to discuss her new book “Kill the Company.” The book is designed for anyone trying to make a positive change within their company and gives them quick and easy ways to approach innovation. Lisa states that no matter what your title or role, you can effect change and drive innovation through simplification rather than complication.

Lisa Bodell is the founder and CEO of futurethink, an internationally recognized innovation research and training firm that helps businesses embrace change and become world-class innovators. Lisa founded futurethink on the premise that everyone has the power to innovate — they just need the knowledge and tools to know how. She has spent years working with hundreds of leading innovators to create the largest catalog of innovation research and tools in the world, and the most in-depth training curricula on innovation anywhere. Clients such as 3M, GE and Johnson & Johnson look to futurethink to develop new thinking styles and generate innovative ideas. The company’s cutting-edge courses were featured as the winner of the 2011 Chief Learning Officer Gold Award for Excellence in Content.

For additional training on this topic, consider these AMA seminars:
*Creativity and Innovation: Unleash Your Potential for Greater Success
*Planning and Developing New Products
*Strategic Agility and Resilience: Embracing Change to Drive Growth
To learn more, read these AMACOM Books:
*The Power of Strategy Innovation, by Robert E. Johnston, J. Douglas Bate
*The Seeds of Innovation, by Elaine Dundon
*Something Really New, by Denis J. Hauptly

 

Winter Nie & William Dowell on Chinese Expansion

How the Chinese made themselves a world business competitor.

November 2, 2012 / Podcast # 12-22

Winter Nie & William Dowell

Foxconn, Chinese factory that produces Apple’s (and other’s) products, made a lot of news this year due to allegedly appalling working conditions and low wages. According to Winter Nie and William Dowell, authors of the new AMACOM book In the Shadow of the Dragon, was due to comparisons to American factories. Compared to the average factory in China, Foxconn’s working conditions are better than average and the pay is competitive. Nie and Dowell speak to our misconceptions about China and how they are emerging as the new competitive business force of the world.

Read more…

 

Dan Hendrix on Leveraging the Benefits of Sustainability

Eliminating a Negative Environmental Footprint

September 21, 2012 / Podcast # 12-19

Dan Hendrix

Dan Hendrix, President and CEO of Interface Incorporated, joins us on Edgewise to discuss sustainability in regards to the transformation of his company Interface. Dan has been working steadily since 1994 to eliminate any negative environmental footprint from Interface by the year 2020. Dan and late former CEO Ray C. Anderson implemented specific business initiatives that helped reduce Interface’s environmental impact, including: eliminating waste, dematerializing the product, and using green energy. These changes have lead not only to a more sustainable company but also one their employees are proud and motivated to work for.

Dan Hendrix serves as the Chief Executive Officer and President of InterfaceFLOR Inc. Mr. Hendrix has been the President and Chief Executive Officer of Interface Inc., since July 1, 2001 and has been its Chairman since October 2011. He joined Interface Inc. in 1983 and served as its Executive Vice President from October 2000 to 2001; Chief Financial Officer from 1985 to 2001; Treasurer since 1984; Vice President – Finance since 1986; and Senior Vice President of Finance since 1995; October 2000. Mr. Hendrix also served for six years as an Audit Manager with a national accounting firm. He also served for six years as an audit manager with a National Accounting Firm.

For additional training on this topic, consider these AMA seminars:
*Strategic Planning
*Leading in a Global Environment
*Taking on Greater Responsibility: Step-up Skills for Nonmanagers

To learn more, read these AMACOM Books:
*Investing in a Sustainable World, by Matthew J. Kiernan
*
The Sustainable Enterprise Fieldbook
, by Jeana Wirtenberg, PhD, William
*Chaotics, by Philip Kotler, John A. Caslione

 

Geoff Vuleta on Creating Innovation for the Future

September 7, 2012 / Podcast # 12-18

Geoff Vuleta

Geoff Vuleta, CEO of Fahrenheit 212, an “innovating consultancy firm” joins us on Edgewise to share some of his companies methods of creativity and innovation. Geoff describes two types of innovation: renovation innovation, which is the bulk of all innovation efforts, and transformational innovation, which is simply just everything else. You will also learn how to use these tools to help overcome a road block and spark an idea to begin creating.

Geoff Vuleta is CEO of Fahrenheit 212, a specialist consultancy that undertakes innovation assignments for companies including The Coca Cola Company, Warner Music Group, The Hershey Company, Procter & Gamble, Gucci Group, Diageo, and Samsung.

For additional training on this topic, consider these AMA seminars:
*Creativity and Innovation: Unleash Your Potential for Greater Success
*Developing Your Collaborative Skills
*Strategic Planning

To learn more, read these AMACOM Books:
*The Power of Strategy Innovation, by Robert E. Johnston, J. Douglas Bate
*Something Really New, by Denis J. Hauptly
*Harvesting Intangible Assets, by Andrew J. Sherman

 

Joe Pine on the Evolution of the Economic Model

Using Customization to Renew Commodities

August 24, 2012 / Podcast # 12-17

Joe Pine

Joe Pine, co-author of The Experience Economy, and the brand new book entitled Infinite Possibility joins us on Edgewise to explain the balance between commoditization and customization in progression of economic value. Amazon and Wal-Mart are just two companies that have used transformation as a tool to successfully guide customers to change by using their experiences. Companies such as these are commoditizing goods so they can sell at higher volume and lower cost to the consumer. He outlines three phases of transformations that are required to sustain transformations through time, which include diagnosis, using a set of experiences and following-through. Not only are these transformations crucial to a business setting but can be useful in our personal lives as well.

Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is co-founder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.

For additional training on this topic, consider these AMA seminars:
*Pricing Strategies – Capturing and Sustaining a Competitive Advantage
*The Psychology of Management: Why People Do What They Do
*Measuring and Maximizing Marketing ROI
To learn more, read these AMACOM Books:
*The On-Demand Brand, by Rick Mathieson
*New Directions in Supply-Chain Management, by Tonya Boone, Ph.D., Ram
*One Foot Out the Door, by Judith M. Bardwick, Ph.D.

 

Dov Seidman

Dov Seidman joins us on Edgewise to discuss his book How: Why How We Do Anything Means Everything. Dov states that “we live in a world where what we do matters, but it doesn’t matter as much as how we do what we do”; we are in a new era of behavior where our actions can affect so much more in ways they never could in the past. This is especially important to acknowledge as behavior has become the greatest source of our competitive advantage. Dov describes what he calls the “how principles” and why these values guide our behavior. He will explain his solution for making jobs more interesting, inspiring and satisfying using such examples as Southwest Airlines.

Deemed “the hottest advisor on the corporate virtue circuit”, by FORTUNE Magazine, Dov Seidman is the founder, chairman and chief executive officer of LRN, a company that helps businesses develop ethical corporate cultures and inspire principled performance. His insights into the complexities of human behavior have been a source of inspiration and innovation for corporate boards, business leaders, government officials and employees around the world, including Allstate, Dow, eBay, Johnson & Johnson, Kraft, Pfizer, Procter & Gamble and Viacom. Audiences describe Dov Seidman’s presentations as life-changing. Seidman’s unique ability to connect with people at an emotional as well as intellectual level has helped attendees see their lives, purposes, and potential with greater clarity.

For additional training on this topic, consider these AMA seminars:
*Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals
*Expanding Your Influence: Understanding the Psychology of Persuasion
*Responding to Conflict: Strategies for Improved Communication

To learn more, read these AMACOM Books:
*How to Tell Anyone Anything, by Richard S. Gallagher
*Elements of Influence, by Terry R. Bacon
*The Manager’s Guide to Maximizing Employee Potential, by William J. Rothwell

 

Dick Martin on Adapting to a Diversified World

Understanding and Targeting New Demographics

June 29, 2012 / Podcast # 12-13

Dick Martin

Dick Martin joins us on Edgewise to discuss his latest book Otherwise: The Wisdom You Need To Succeed In A Diverse World. The main theme of this book is that businesses must strive to better understand people unlike themselves, and why this ability is now more important than ever. Dick touches on the three steps he describes in his book for businesses such as Fox News and MSNBC to adapt to the flux in society. He also discloses who he deems the most innovative marketers in the world.

Dick Martin is a business writer specializing in marketing and public relations. He has written articles for the Harvard Business Review, BusinessWeek.com, the Conference Board Review, Leader to Leader, the Journal of Business Strategy, and the PR Encyclopedia. He is also a frequent speaker to business and student groups. Martin was executive vice president of public relations, employee communications and brand management for AT&T from 1997 to 2003, capping a 32-year career with the company. He was also chairman of the AT&T Foundation.

For additional training on this topic, consider these AMA seminars:
*AMA’s Advanced Course in Strategic Marketing
*Strategic Agility and Resilience: Embracing Change to Drive Growth
*Communicating Up, Down and Across the Organization

To learn more, read these AMACOM Books:
*Leading with Cultural Intelligence, by David Livermore, Ph.D.
*Building a House for Diversity, by R. Roosevelt Thomas, Marjorie I.
*The Cultural Intelligence Difference, by David Livermore, Ph.D.

 

Jim Collins and Mort Hansen On Flourishing in Uncertainty

A New Look at Surviving Unstable Environments

June 1, 2012 / Podcast # 12-11

Jim Collins and Mort Hansen

Jim Collins and Mort Hansen, co-authors of the book Great By Choice, discuss their research on fundamental business concepts and why some companies excel in chaos, turbulence, and uncertainty while others do not. Jim describes it as the most fascinating analysis that he’s ever been associated with in nearly twenty five years of research. Some of those fascinating insights include the role of luck and innovation, their “triad of behaviors”, as well as firing your “bullets” and then firing your “cannonballs.” Companies like IBM, Microsoft, Southwest and Pacific Airlines have used these techniques with great success.

Jim Collins is the coauthor of Built to Last: Successful Habits of Visionary Companies. Formerly a lecturer at the Stanford Graduate School of Business, he jettisoned a traditional academic career in order to chart his own path. Today, he operates a management research laboratory in Boulder, Colorado. Previously, Collins held positions at McKinsey & Company and Hewlett-Packard.

Morten T. Hansen is a management professor at the University of California, Berkeley (School of Information), and at INSEAD. Formerly a professor at Harvard Business School, Morten holds a PhD from Stanford Graduate School of Business, where he was a Fulbright scholar. He is the author of Collaboration and the winner of the Administrative Science Quarterly Award for exceptional contributions to the field of organization studies. Previously a manager with the Boston Consulting Group, Morten consults and gives talks for companies worldwide.

For additional training on this topic, consider these AMA seminars:
*Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure
*Managing Chaos: Dynamic Time Management, Recall, Reading and Stress Management Skills for Administrative Professionals
*Confronting the Tough Stuff: Management Skills for Supervisors

To learn more, read these AMACOM Books:
*Leading at the Edge, by Dennis N. T. Perkins, Margaret P. Holtman, Paul R. Kessler, Catherine McCarthy
*Breakthrough!, by Paul Kurnit, Steve Lance