How to get hands-on leadership experience in a safe environment.February 24, 2017 / Podcast # 17-08
You wouldn’t learn how to play piano by starting with musical theory. Leadership training is exactly the same. Josh Spodek is here to talk about his new book, Leadership Step By Step, published by AMACOM, the book that will get you out there to start practicing leadership in the real world.
Great presence for anyoneFebruary 3, 2017 / Podcast # 17-05
We all want to have a great presence but what does that look like. With the publication of the paperback of her classic book The Power of Presence, Kristi Hedges joins us to talk about how you can cultivate your own outstanding presence, no matter your personality.
Empathy for your problem employees.January 13, 2017 / Podcast # 17-02
We’ve all worked with someone who was a diva or a Debbie Downer. Sometimes we wonder why we don’t just fire them. Alan Willett is here to defend them: they usually have a good reason and there were warning signs all along. Alan joins us with some advice from his new book, Leading the Unleadable, published by AMACOM, on how to course correct on those problem employees.
Manage employees like you've been doing it for decades.January 6, 2017 / Podcast # 17-01
Jathan Janove has learned a lot of things about employee retention, both from the inside as an HR expert and the outside as an employment litigator. He joins us to give some tips from his new book Hard-Won Wisom, published by AMACOM, including his definition of employee engagement and some things you can do right away to make your employees feel more understood and valued.
How to define the perfect customer experience.December 30, 2016 / Podcast # 16-38
What sets you apart isn’t your product but the experience surrounding your product. People don’t go to Starbucks just for the coffee, they go for the experience. Nick Webb, author of What Customers Crave, published by AMACOM, joins us to talk about how to cultivate the perfect customer experience, even if you’re selling widgets, not lattes.
Using narrative to hook your audience.December 23, 2016 / Podcast # 16-37
Paul Smith, author of Lead with a Story and Parenting with a Story, has come out with a third installment of the series: Sell with a Story. He joins us to talk about how to set aside a portion of your sales pitch to tell stories to make your selling even more effective.
The ROI on trust.December 9, 2016 / Podcast # 16-35
High trust organizations are happier; happier profits and happier employees. Paul Zak was part of the team of scientists who first made the connection between oxytocin and trust and is the author of The Trust Factor, published by AMACOM. He joins us to talk about the business case for building trust and how it’s worked for many companies.
Don't be afraid to get disruptive.December 2, 2016 / Podcast # 16-34
Today on Edgewise Geoffrey Colon, author of the new AMACOM book Disruptive Marketing, joins us for a freewheeling conversation about music, technology, ethics, and taking the fear out of failure.
Making the right innovations for your customers.November 25, 2016 / Podcast # 16-33
Stephen Wunker says most companies are innovating the wrong way. They’re making what their customers say they want. Instead they should be asking “why” their customers want those things and making a product the customer didn’t even know the needed. Today on Edgewise Stephen joins us to give examples of companies doing it right and to talk more about his book Jobs to Be Done, published by AMACOM.
On being strategic in building your relationships.November 11, 2016 / Podcast # 16-31
Networking is an essential business skill. After you get that business card though, what happens next. Ed Wallace, author of The Relationship Engine, published by AMACOM, is here to talk about how to plan to build up your relationship capital and take your networking to the next level.