AMA EdgewiseIn the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.
Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Empathy for your problem employees.January 13, 2017 / Podcast # 17-02
We’ve all worked with someone who was a diva or a Debbie Downer. Sometimes we wonder why we don’t just fire them. Alan Willett is here to defend them: they usually have a good reason and there were warning signs all along. Alan joins us with some advice from his new book, Leading the Unleadable, published by AMACOM, on how to course correct on those problem employees.
Manage employees like you've been doing it for decades.January 6, 2017 / Podcast # 17-01
Jathan Janove has learned a lot of things about employee retention, both from the inside as an HR expert and the outside as an employment litigator. He joins us to give some tips from his new book Hard-Won Wisom, published by AMACOM, including his definition of employee engagement and some things you can do right away to make your employees feel more understood and valued.
How to define the perfect customer experience.December 30, 2016 / Podcast # 16-38
What sets you apart isn’t your product but the experience surrounding your product. People don’t go to Starbucks just for the coffee, they go for the experience. Nick Webb, author of What Customers Crave, published by AMACOM, joins us to talk about how to cultivate the perfect customer experience, even if you’re selling widgets, not lattes.
Using narrative to hook your audience.December 23, 2016 / Podcast # 16-37
Paul Smith, author of Lead with a Story and Parenting with a Story, has come out with a third installment of the series: Sell with a Story. He joins us to talk about how to set aside a portion of your sales pitch to tell stories to make your selling even more effective.
How to fit in everything you want to do.December 16, 2016 / Podcast # 16-36
Everyone is trying to balance their work life with their home life and all their interests, but especially women. It’s been called many things: work-life balance, trying to have it all, but Samantha Ettus, author of The Pie Life, likes to think of all our interests as a pie, work, home, and everything else getting its own slice. She joins us with tons of tips and small changes we can implement to achieve the perfectly balanced pie for our lives.
The ROI on trust.December 9, 2016 / Podcast # 16-35
High trust organizations are happier; happier profits and happier employees. Paul Zak was part of the team of scientists who first made the connection between oxytocin and trust and is the author of The Trust Factor, published by AMACOM. He joins us to talk about the business case for building trust and how it’s worked for many companies.
Don't be afraid to get disruptive.December 2, 2016 / Podcast # 16-34
Today on Edgewise Geoffrey Colon, author of the new AMACOM book Disruptive Marketing, joins us for a freewheeling conversation about music, technology, ethics, and taking the fear out of failure.
Making the right innovations for your customers.November 25, 2016 / Podcast # 16-33
Stephen Wunker says most companies are innovating the wrong way. They’re making what their customers say they want. Instead they should be asking “why” their customers want those things and making a product the customer didn’t even know the needed. Today on Edgewise Stephen joins us to give examples of companies doing it right and to talk more about his book Jobs to Be Done, published by AMACOM.
How to deal with hard decisions.November 18, 2016 / Podcast # 16-32
When faced with a difficult decision, Joseph Badaracco wants you to gather information like a manager and make a decision like a human being. Meaning, there are plenty of processes to use to get to the bottom of a tricky situation but in the end you need to rely on your own best judgement, whether you’re Tim Cook of Apple deciding whether or not to work with the US Government or you’re a mid-level manager who might have to fire somebody. The author of Managing in the Gray joins us for some examples of other people who have had to rely on their own judgement when there weren’t any answers in the employee handbook.
On being strategic in building your relationships.November 11, 2016 / Podcast # 16-31
Networking is an essential business skill. After you get that business card though, what happens next. Ed Wallace, author of The Relationship Engine, published by AMACOM, is here to talk about how to plan to build up your relationship capital and take your networking to the next level.