Jeff Rosenblum on Stopping Friction for Your Customers

Friction is an unfortunate part of life but it can be overcome. Jeff Rosenblum, co-director of the new documentary The Naked Brand, joins us to talk about the various kinds of friction we encounter and how brands can remove what is stopping their customers from making purchasing decisions.

Jeff Rosenblum is the author of Friction, a book about building passion brands in the age of disruption. The book leverages experiential story-telling to provide actionable guidance for empowering customers, creating evangelists and dominating the competition. He is the Founding Partner of Questus, a digital marketing agency that has worked with some of the world’s most influential brands including American Express, Apple, Bloomberg, Capital One, Discovery Channel, Disney, Driscoll’s, General Mills, Ford, ESPN, The New York Times, Suzuki Motorcycles, The NFL, The Wall Street Journal, Universal Orlando, Verizon and more.

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