Charles Jacobs on Why Feedback Doesn’t Work

Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when we try to deny what our emotions tell us, we lose what we’ve learned from the past. That’s just one of many recent discoveries that help explain why management is so challenging.

As author Charles Jacobs explains in new book, Management Rewired: Why Feedback Doesn’t Work and Other Surprising Lessons From The Latest Brain Science, much of the conventional wisdom taught to managers is not only inadequate; it produces the opposite of what was intended. The better path is frequently counterintuitive.

Charles S. Jacobs is managing partner of 180 Partners and an advisor to Fortune 500 companies, and was also the founder of the Amherst Consulting Group in the 1980s. He has worked in Europe, Asia, and the United States. His clients include Verizon, CitiGroup, Exxon Mobil, and over 50 of the Fortune 100.

For additional training on this topic, consider these AMA seminars:

* Moving from an Operational Manager to a Strategic Thinker
* Critical Thinking
* AMA’s Advanced Executive Leadership Program
* Leadership and Team Development for Managerial Success

To learn more, read these AMACOM Books:

* Smarts by Chuck Martin, Peg Dawson, Richard Guare

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