http://podcast.amanet.org/edgewise AMA Edgewise Thu, 03 Jul 2008 17:08:56 +0000 http://backend.userland.com/rss092 en The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case studies relevant to today’s world to illustrate ... http://podcast.amanet.org/edgewise/leadership/81/james-kouzes-on-rising-to-the-leadership-challenge/ Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a slow growing brain ... http://podcast.amanet.org/edgewise/customer-service/79/michael-gates-gill-on-how-starbucks-saved-my-life/ In Getting from College to Career, Lindsey Pollak offers a definitive guide for building the experience, skills, and confidence needed for college graduates starting a major job search. Her 90 action-oriented tips include strategies ranging from the simple to the expert. http://podcast.amanet.org/edgewise/workforce/80/lindsey-pollak-on-getting-from-college-to-career/ While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives recruiters, managers, and trainers the tools they need to nurture and empower ... http://podcast.amanet.org/edgewise/management/78/william-rothwell-on-leveraging-a-seasoned-talent-pool/ Our errors are what make us human, but until now, they have been largely ignored by those around us, whether they make a complex public policy or sell us a plain old bottle of wine. In a new book, Nudge, Economist Richard Thaler and legal scholar Cass Sunstein, invite us ... http://podcast.amanet.org/edgewise/innovative-thinking/77/richard-thaler-on-how-you-can-make-better-decisions/ In their new book The New Age of Innovation: Driving Cocreated Value Through Global Networks, authors C.K. Prahalad and M.S. Krishnan argue that the key to creating value and the future growth of every business depends on accessing a global network of resources to co-create unique experiences with customers, one ... http://podcast.amanet.org/edgewise/innovative-thinking/76/ck-prahalad-and-ms-krishnan-on-the-new-age-of-innovation/ The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle -- and as executive coach Marshall Goldsmith shows in his ... http://podcast.amanet.org/edgewise/leadership/75/marshall-goldsmith-on-how-to-take-success-to-the-next-level/ Becoming a leader is not about education or pedigree or even native smarts. Most of the most successful leaders started life as a regular person just like you. Certainly these leaders are smart and talented, but there are countless people even smarter and more talented who stall on the way. ... http://podcast.amanet.org/edgewise/leadership/67/stephen-baum-on-how-ordinary-people-become-extraordinary-leaders/ Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in Project-Driven Organizations: People, Processes, and Politics (John Wiley and Sons) and Project Management for ... http://podcast.amanet.org/edgewise/project-management/74/joan-knutson-on-linking-strategy-execution-and-project-management/ At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even ... http://podcast.amanet.org/edgewise/workforce/69/tony-beshara-on-how-to-ace-your-next-interview/ The only way to find true security is by following your calling and then finding or creating work that matches your passion. Dan Miller's new book No More Mondays addresses people looking for guidance on how to launch a new career or business, those who want to stay in their ... http://podcast.amanet.org/edgewise/motivation/73/dan-miller-on-saying-goodbye-to-the-monday-morning-blues/ Irrational behavior is a part of human nature, but as MIT professor Dan Ariely has discovered in 20 years of researching behavioral economics, people tend to behave irrationally in a predictable fashion. Drawing on psychology and economics, behavioral economics can show us why cautious people make poor decisions about sex ... http://podcast.amanet.org/edgewise/innovative-thinking/72/dan-ariely-on-understanding-the-logic-behind-illogical-decisions/ One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service. In his new book Outsourcing America, Ron Hira reveals ... http://podcast.amanet.org/edgewise/international/68/ron-hira-on-the-inside-story-of-outsourcing-america/ Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best. A new book, Becoming a Resonant Leader, by Annie McKee, Richard Boyatzis and Frances Johnston, talks about the concept of leadership resonance. http://podcast.amanet.org/edgewise/loyalty/66/annie-mckee-on-becoming-a-resonant-leader/ After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North America, Howard Behar tells of the strategies he used to establish the business ... http://podcast.amanet.org/edgewise/customer-service/70/howard-behar-on-the-secret-of-starbucks-success/ Curious to know just what happens behind the "employees only" doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America's well-known companies win the hearts and minds of their retail and service employees. http://podcast.amanet.org/edgewise/customer-service/61/alex-frankel-on-working-undercover-at-americas-top-companies/ Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world's most influential people. But this is about to change. From the bestselling authors of ... http://podcast.amanet.org/edgewise/innovative-thinking/60/joseph-grenny-on-vital-behaviors-for-positive-influence/ Online Social Networking is a reality. The millions of people who have a Facebook or MySpace page, or anyone who uses Wikipedia or Google, knows this. But for today’s companies, the question remains, how can we profit from the crowds who are swarming all over the internet? http://podcast.amanet.org/edgewise/innovative-thinking/65/barry-libert-on-how-we-are-smarter-than-me/ Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to ... http://podcast.amanet.org/edgewise/management/62/len-sandler-on-becoming-an-extraordinary-manager/ In his book Hidden in Plain Sight, Erich Joachimsthaler explains how you can spot opportunities that too often are overlooked. The book introduces the demand-first innovation and growth (DIG) model that shows how to become an unbiased observer of people’s consumption and usage behaviors. Refining this skill helps companies generate ... http://podcast.amanet.org/edgewise/innovative-thinking/64/erich-joachimsthaler-on-opportunities-hidden-in-plain-sight/ For centuries, leaders have been operating within a “control and compete” mindset. But times are changing. More and more, at the helm of successful companies, you’ll find a different sort of leader. Collaborators, not controllers, they are “square apples,” bold men and women who dare to create success by reshaping ... http://podcast.amanet.org/edgewise/innovative-thinking/59/dr-susan-smith-kuczmarski-and-thomas-kuczmarski-on-changing-the-way-we-lead-and-succeed/ Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of absenteeism due to illness, employees caring for the sick and other ... http://podcast.amanet.org/edgewise/human-resources/56/mike-mcguire-on-preparing-for-a-pandemic-flu-outbreak/ Charles Handy is often referred to as Britain’s greatest management thinker. He has written some of the most influential management articles and books of the past 30 years, including The Age of Unreason, The Elephant and the Flea, The Future or Work, and The Age of Paradox. In his latest ... http://podcast.amanet.org/edgewise/leadership/58/charles-handy-on-youdaimonia-and-other-important-matters/ Strategic alliances and partnerships play a crucial role in growing businesses in today’s marketplace. But for every success story, there are numerous perils and pitfalls waiting to cause alliances to fail – so what are the secrets to strategic alliance success? The Association for Strategic Alliance Professionals awarded a handful of ... http://podcast.amanet.org/edgewise/innovative-thinking/57/winners-of-the-2007-alliance-awards-on-strategic-alliance-excellence/ Dr. Gordon L. Patzer has devoted the last 30 years to investigating this unsettling phenomenon for both women and men, and how it touches every part of our lives. In his book Looks, (AMACOM) - he reveals not only its impact on romance, but also on family dynamics, performance in ... http://podcast.amanet.org/edgewise/networking/52/gordon-patzer-on-why-looks-matter-more-than-you-think/ People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was faced with a disastrous situation that threatened to ruin not only their business ... http://podcast.amanet.org/edgewise/customer-service/55/james-parker-on-doing-the-right-thing-at-southwest-airlines/ Stephen M. R. Covey is co-founder and CEO of CoveyLink Worldwide. He is the author of The Speed of Trust, which challenges the age-old assumption that trust is merely a soft, social virtue and instead demonstrates that trust is a hard-edged, economic driver—a learnable and measurable skill that makes organizations ... http://podcast.amanet.org/edgewise/innovative-thinking/53/stephen-mr-covey-on-using-trust-for-a-new-year-of-success/ Innovation is critical to the success of both organizations and individuals. But does everyone have the ability to innovate? One company believes the answer is yes. Lisa Bodell is the founder and CEO of futurethink. Under Lisa's leadership, futurethink convenes a unique team of savvy businesspeople, award-winning creative strategists and members ... http://podcast.amanet.org/edgewise/innovative-thinking/42/lisa-bodell-on-driving-innovation-from-within/ Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems. http://podcast.amanet.org/edgewise/management/51/laurence-miller-on-handling-difficult-to-disturbed-employees/ Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing Forward: Turning Your Failures into Stepping Stones for Success, ... http://podcast.amanet.org/edgewise/leadership/50/john-c-maxwell-on-the-irrefutable-laws-of-leadership/ The first 12 months of a CEO's tenure provides insights into the effectiveness of his or her leadership style, his or her priorities, and—most important—his or her fit in the organization. In January 2006, Robert Lopes joined Veritude, a division of Devonshire Investors, the private equity arm of Fidelity Investments, as its ... http://podcast.amanet.org/edgewise/leadership/49/robert-lopes-on-growing-a-business-in-the-right-direction/ Have you ever wondered why so-called "best management practice" produces mediocre results? What if a team wanted to do something truly spectacular? What if it wanted to make a real impact? In her new book Spiral Up. . . and Other Management Secrets Behind Wildly Successful Initiatives, Jane C. Linder argues ... http://podcast.amanet.org/edgewise/innovative-thinking/48/jane-linder-on-the-management-secrets-behind-wildly-successful-initiatives/ In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a buyer and assembling and closing the deal. He ... http://podcast.amanet.org/edgewise/sales/41/rick-rickertsen-on-selling-your-business-your-way/ After years of downsizing, outsourcing and corporate greed gone wild, today’s workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively looking for new jobs or going through the motions at their current jobs. ... http://podcast.amanet.org/edgewise/loyalty/47/judith-bardwick-on-defeating-psychological-recession-in-the-workplace/ Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. http://podcast.amanet.org/edgewise/management/44/bob-nelson-on-sparking-motivation-and-initiative-in-your-team-and-yourself/ Rafiq Dossani discusses India's growing role in the global economy in his new book India Arriving (AMACOM Books). India has the world's fourth largest economy, the largest youth population, and the current ranking of the second-most-preferred destination for foreign investment, yet its importance to the worldwide market seems to be ... http://podcast.amanet.org/edgewise/virtual-teams/45/rafiq-dossani-on-indias-rise-to-the-top-of-global-business/ In his new book Speechless, Bruce Barry critiques a legal system that gives employers wide latitude to suppress worker expression, and argues that freedom of speech in the workplace is excessively and needlessly limited. Barry advocates changes to the law and to management practice that would expand employees' expressive rights ... http://podcast.amanet.org/edgewise/management/40/bruce-barry-on-free-speech-in-the-workplace/ In his new book Accelerate management consultant Dan Coughlin collects his experiences from over 3,000 hours of executive coaching in over 20 industries. He distills them into 20 lessons for executives and managers looking to catapult their careers and grow their businesses. http://podcast.amanet.org/edgewise/innovative-thinking/38/dan-coughlin-on-accelerating-your-leadership/ As the head of the highly successful website Small Business Television, Susan Wilson Solovic is an authority on making money and building a thriving business. In her book, The Girls’ Guide to Building a Million-Dollar Business (AMACOM Books), Solovic shows women that not only do they have the power to earn ... http://podcast.amanet.org/edgewise/leadership/43/susan-wilson-solovic-on-building-a-million-dollar-business/ Alexandra Levit is the author of They Don't Teach Corporate in College, a practical guide that delivers the vital information junior corporate employees need to succeed in today's tough business climate. As the founder of the career consultancy Inspiration at Work, Alexandra advises both companies and individuals on harnessing the ... http://podcast.amanet.org/edgewise/human-resources/39/alexandra-levit-on-harnessing-the-next-generation-workforce/ Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a ... http://podcast.amanet.org/edgewise/management/36/rodd-wagner-on-defeating-workplace-disengagement/ In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such international firms as Pfizer, Colgate, AT&T, and Motorola to give managers, ... http://podcast.amanet.org/edgewise/leadership/37/lynda-mcdermott-on-leading-world-class-teams/ Andy Sernovitz is co-founder and former CEO of the Word of Mouth Marketing Association, an organization that uses the latest innovations in blogs and buzz to build a prosperous word of mouth marketing profession, based on best practices, measurable ROI and ethical leadership. http://podcast.amanet.org/edgewise/marketing/33/andy-sernovitz-on-successful-word-of-mouth-marketing/ James M. Kilts has led three major companies—Gillette, Nabisco, and Kraft—into prosperity by doing what matters on the fundamentals. In Doing What Matters, a vivid first-person account of his executive experiences, he reveals his system for success that is both cutting-edge and back-to-basics. http://podcast.amanet.org/edgewise/innovative-thinking/35/james-kilts-on-doing-what-matters/ Phil Rosenzweig's new book The Halo Effect... and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and suggests a more accurate way to think about company performance. http://podcast.amanet.org/edgewise/innovative-thinking/34/phil-rosenzweig-on-the-halo-effect-how-to-fight-it/ Lynne Waymon leads Contacts Count, a consulting and training firm for business and career networking. Her new book, Make Your Contacts Count (AMACOM) is a practical, step-by-step guide for creating, cultivating and capitalizing on networking opportunities and relationships. http://podcast.amanet.org/edgewise/sales/32/lynne-waymon-on-making-the-most-of-your-network/ Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for immediate results. http://podcast.amanet.org/edgewise/management/31/chester-elton-on-carrot-style-motivation/ Dick Grote speaks on how to get problem employees to take responsibility for their behavior and how to solve attitude, attendance, and performance problems successfully, without resorting to punishment In his book Discipline without Punishment (AMACOM), Grote helps managers http://podcast.amanet.org/edgewise/management/27/dick-grote-on-disciplining-without-punishment/ In his three terms as mayor, Ed Koch brought the city of New York out of bankruptcy, created a renowned housing program, and paved the way to the city's ongoing economic and cultural prosperity. How did he rise from relative obscurity to become an enduring icon of America's largest city? http://podcast.amanet.org/edgewise/customer-service/30/ed-koch-on-building-buzz/ Jack Stahl became a top executive of two world-famous corporations - Cola Cola and Revlon - before the age of 50. In his book Lessons on Leadership, Stahl offers the down to earth approach to business leadership that fueled his meteoric rise through the corporate ranks. http://podcast.amanet.org/edgewise/leadership/29/jack-stahl-on-frameworks-for-successful-leadership/