http://podcast.amanet.org/edgewise AMA Edgewise Fri, 20 Nov 2009 15:58:20 +0000 http://backend.userland.com/rss092 en Meetings have changed. They’re more frequent, virtual, and informal. Yet, most professionals haven’t upgraded their meeting skills. It’s no wonder that 43% of meeting time is wasted. In The Hamster Revolution for Meetings: Your Guide to Effective Meetings in the Information Age, bestselling author Mike Song discusses how to keep ... http://podcast.amanet.org/edgewise/efficiency/162/michael-song-on-how-to-get-more-done-with-fewer-meetings/ Customers are bored! Service providers, chastised by the "less-than-exciting" results of their surveys, have put all their eggs in the "improvement" basket." According to Chip Bell, "Take Their Breath Away" service is about bringing a new spirit to the service world. His new book Take Their Breath Away, co-authored by ... http://podcast.amanet.org/edgewise/customer-service/163/chip-bell-on-creating-take-their-breath-away-customer-service/ Coaching has traditionally focused entirely on the individual...sometimes even at the expense of improving measurable business results for the company. The Coaching Connection (AMACOM) by John Hoover and Paul J. Gorrell shows managers how they can use contextual coaching to simultaneously promote both individual and organizational growth. The book helps ... http://podcast.amanet.org/edgewise/coaching/160/john-hoover-and-paul-gorrell-on-connecting-coaching-to-the-organization/ Bounce, by New York Times bestselling author Keith McFarland, is a leadership fable for those wary of fables, a story that rejects pat, heard-it-before advice, and shows how to use challenges to make both yourself and your organization stronger. Keith McFarland is the bestselling author of The Breakthrough Company. McFarland is ... http://podcast.amanet.org/edgewise/leadership/156/keith-mcfarland-on-turning-tough-times-into-triumph/ “It’s the end of the world as we’ve known it,” Kurt Andersen writes in his book Reset, “but it isn’t the end of the world.” In his book, Andersen explains why the current economic crisis is actually an historic moment of great opportunity to get ourselves and the nation back ... http://podcast.amanet.org/edgewise/innovative-thinking/157/kurt-andersen-on-resetting-our-economy-the-right-way/ Most people simply endure the tirades, mood swings, and incessant questions from their tyrannical bosses. But a new book by Lynn Taylor, Tame Your Terrible Office Tyrant addresses the situation and shows the readers how to build positive relationships with even the most out-of-control boss and still thrive in ... http://podcast.amanet.org/edgewise/management/155/lynn-taylor-on-how-to-tame-an-office-tyrant/ As China comes into its own as a world economic power, a new, huge consumer class is emerging, hungry for all things Western. In this land where twenty-five years ago most of the population had never tasted chocolate, five icons of Western business are now slugging it out in a ... http://podcast.amanet.org/edgewise/international/154/lawrence-allen-on-the-war-for-chocolate-in-china/ Over the past 10 or so years talent management has become something of an HR hurrah term. The extent to which all the hubbub has led to tangible results is quite another issue. Dr. William Schiemann’s Reinventing Talent Management: How to Maximize Performance in the New Marketplace aims to put ... http://podcast.amanet.org/edgewise/management/153/william-schiemann-on-reinventing-talent-management/ Bill George’s reputation as a leadership guru has expanded exponentially with each of his bestselling books on the subject. One of the top professors on leadership at Harvard Business School, he turns his attention now to the timely topic of leading in a high-pressure, economically challenged business climate with 7 ... http://podcast.amanet.org/edgewise/leadership/152/bill-george-on-seven-lessons-for-leading-in-a-crisis/ In Lead Your Boss, recognized leadership guru John Baldoni gives managers new as well as tried and true methods for influencing both their bosses and their peers, and giving senior leaders reasons to follow their lead. Named one of the world’s top 30 influential gurus by Leadership Gurus International in 2007, ... http://podcast.amanet.org/edgewise/management/151/john-baldoni-on-how-to-lead-your-boss/ As Americans, we are unapologetically obsessed with money and the people who have a lot of it. We are curious, to say the least, about how rich people make their money, how they spend it, and what separates them from the rest of us. Rich: The Rise and Fall ... http://podcast.amanet.org/edgewise/amacom/150/larry-samuel-on-the-history-and-future-of-wealth-culture/ More than ever before, consumers, employees, and investors share a common purpose and a passion for companies that do well by doing good. So any strategy without sustainability at its core is just plain irresponsible - bad for business, bad for shareholders, bad for the environment. In his book Strategy for ... http://podcast.amanet.org/edgewise/competitive-advantage/149/adam-werbach-on-the-strategic-advantage-of-sustainability/ Is the ability to succeed in business hardwired into our DNA? Are entrepreneurs, like racing thoroughbreds, simply born to win? Instinct, by Thomas L. Harrison, is the first book to apply the tools and insights of human genome research to the concept of success. Harrison, a corporate CEO ... http://podcast.amanet.org/edgewise/leadership/148/thomas-harrison-on-how-to-develop-your-leadership-instincts/ The Management 500 (AMACOM Books) provides practical management lessons drawn from the history of professional auto racing. With insights and stories from some of the most successful people in Formula 1, IndyCar Series, and NASCAR over the past 60 years including Lee White, President of Toyota Racing Development and Ed ... http://podcast.amanet.org/edgewise/leadership/145/dan-coughlin-on-management-success-lessons-from-top-auto-racing-teams/ More and more people believe that social networking on sites like LinkedIn, Facebook and now Twitter, make business sense. but how do you do it right without wasting tons of time and energy? Ann Evanston, MA is a social psychologist who not only believes in online social networking, she's lived by ... http://podcast.amanet.org/edgewise/marketing/147/ann-evanston-on-successful-twitter-preneurship/ Reports of the most recent layoffs are making the front pages of our newspapers with frightening regularity. And massive downsizing continues to reshape the face of American business. But what about those who remain behind? In his updated 2009 edition of Healing the Wounds, David M. Noer, an expert frequently ... http://podcast.amanet.org/edgewise/loyalty/144/david-noer-on-healing-the-wounds-of-layoffs/ It's the trap that ensnares virtually every business. We focus on process: "how" we're doing the job. And we forget about the bigger issue: "what" we're doing and "why" we're doing it. That's why we're leaving so much value on the table. In Rethink, business architect Ric Merrifield exposes this problem ... http://podcast.amanet.org/edgewise/innovative-thinking/143/ric-merrifield-on-rethinking-cost-cutting-and-boosting-innovation/ For over 30 years, Rosabeth Moss Kanter has been a leading thinker in strategy, innovation and change management. Among her bestselling influential books are The Change Masters, Men and Women of the Corporation, and Confidence. Her new book is titled SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social ... http://podcast.amanet.org/edgewise/innovative-thinking/142/rosabeth-moss-kanter-on-the-21st-century-super-corporation/ Most managers and executives don’t have a clear system for ensuring the support they need from those around them. In The Power of Strategic Commitment (AMACOM), authors Josh Leibner and Gershon Mader advise on how improve strategic processes by enlisting the support of managers, employees, boards, suppliers, ... http://podcast.amanet.org/edgewise/loyalty/140/josh-leibner-and-gershon-mader-on-the-power-of-strategic-commitment/ With more than 35 years at the top of the marketing profession, Steve Cone has led campaigns for many companies including Citigroup, American Express, Fidelity, Apple, and United Airlines, as well as presidential campaigns for both major parties. Steve is currently Executive Vice President and Senior Advisor at Epsilon, and works ... http://podcast.amanet.org/edgewise/innovative-thinking/139/steve-cone-on-successful-marketing-through-a-recession/ Now is the perfect time for business leaders, managers, and other so-called grownups to give a much needed reality check to the Generation Y employees that are on their staffs, those born between 1978 and 1990. This is the argument posed by Bruce Tulgan in his new book Not ... http://podcast.amanet.org/edgewise/management/138/bruce-tulgan-on-how-to-manage-generation-y/ The ability to compare price and product created by Internet search engines coupled with our insatiable desire for instant information have created a volatile new breed of buyer, the search and switch customer. In these bruising economic times, businesses unprepared to address this buyer are losing market share by ... http://podcast.amanet.org/edgewise/innovative-thinking/137/jill-griffin-on-earning-loyalty-in-a-search-and-switch-world/ Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly drives sales, repeats business ... http://podcast.amanet.org/edgewise/innovative-thinking/136/john-goodman-on-the-future-of-customer-service/ Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when ... http://podcast.amanet.org/edgewise/innovative-thinking/131/charles-jacobs-on-why-feedback-doesnt-work/ In Data Driven, Thomas Redman, the “Data Doc,” shows how to leverage and deploy data to sharpen your company’s competitive edge and drive its profitability. Thomas C. Redman is a Senior Consultant with Cutter Consortium's Business Intelligence Practice and president of Navesink Consulting Group, which he founded in 1996. Among the ... http://podcast.amanet.org/edgewise/efficiency/129/tom-redman-on-using-data-to-drive-results/ How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & Company, the elite powerhouse consulting ... http://podcast.amanet.org/edgewise/leadership/128/aaron-sandoski-on-how-the-wise-decide/ Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the ... http://podcast.amanet.org/edgewise/leadership/135/paul-krugman-on-staring-down-depression-economics/ If you think cruising down the highway on a custom chopper is the ultimate thrill ride, try running your own business. The same outlaw spirit that drives some people to strap on a helmet and hit the road drives other people to risk it all and build a business from ... http://podcast.amanet.org/edgewise/leadership/132/paul-teutul-sr-on-doing-business-the-orange-county-choppers-way/ If the 20th century was the American century, the 21st century may well be the global century. Globalization spreads wealth across the world, opens new consumer markets, and reorients the dynamics of the American market. In a new book, Shaking The Globe: Courageous Decision Making In A Changing World, Blythe ... http://podcast.amanet.org/edgewise/innovative-thinking/133/blythe-mcgarvie-on-making-courageous-decisions-in-a-changing-world/ One of our most popular podcast and webcast guests is executive coach, Marshall Goldsmith, author of the New York Times Bestseller What Got You Here Won't Get You There as well as the new book Succession. In this podcast, Goldsmith coaches on how to exert your influence in today’s tough ... http://podcast.amanet.org/edgewise/leadership/109/marshall-goldsmith-on-influence-in-all-directions/ You know the type. Maybe he’s the office cut up or the woman who manages to look busy but avoids work or the guy who was the long suffering victim. There’s one in every office. Perhaps you or someone you know fits one of these profiles. These behaviors are painfully ... http://podcast.amanet.org/edgewise/management/127/sylvia-lafair-on-breaking-family-patterns-that-limit-success/ It's one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It's easy to point the finger of blame at them. But in most companies, it's the reward system, not the workforce, that's causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the ... http://podcast.amanet.org/edgewise/management/126/steve-kerr-on-performance-rewards-systems-that-really-work/ You have to hit the ground running— diagnose the situation, pull together a strong team, decide on a strategy, and inspire everyone to execute it. Jason Jennings and his research team searched for the new CEOs who had pulled off the most impressive transformations of this decade. He interviewed ten who, ... http://podcast.amanet.org/edgewise/leadership/121/jason-jennings-on-how-new-leaders-can-hit-the-ground-running/ Problem-solving or assessment methodologies such as Six Sigma, Lean Six Sigma, or ISO may not provide a business framework so that organizations can move toward achieving the three Rs of business: everybody doing the Right Things the Right Way at the Right Time. In The Integrated Enterprise Excellence System: An Enhanced, ... http://podcast.amanet.org/edgewise/project-management/125/forrest-breyfogle-on-taking-six-sigma-to-the-next-level/ Transnational Leadership Development by Beth Fisher-Yoshida and Kathy Geller acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The book advises readers on how leaders may learn to see, feel, and experience the world with different lenses; ... http://podcast.amanet.org/edgewise/leadership/124/dr-beth-fisher-yoshida-and-dr-kathy-geller-on-transnational-leadership/ Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective investments in your networks can make you smarter, more knowledgeable, and better grounded, as well as a more agile learner and collaborator. In The Connect Effect, author ... http://podcast.amanet.org/edgewise/networking/122/michael-dulworth-on-the-connect-effect/ Managing people is a tricky business—and managers and small business owners can no longer get by without understanding the essentials of human resources.  New questions abound. In our increasingly legal-minded age, how much documentation do we need to keep on each employee? What’s the best way to confront complicated personnel issues, ... http://podcast.amanet.org/edgewise/management/123/max-muller-on-hr-issues-that-managers-need-to-know-now/ For businesses and investors, there’s no doubt about it. The smart money is going green. And the growing movement towards ecologically forward thinking companies is quickly becoming bigger and bigger. What may be surprising to some is that the socially responsible organizations aren’t just doing the right thing for the ... http://podcast.amanet.org/edgewise/innovative-thinking/120/dr-matthew-kiernan-on-how-to-successfully-invest-in-a-sustainable-world/ Paddy Miller is professor of Managing People in Organizations at IESE Business School. Dr. Miller is the author of a recent book, Mission Critical Leadership. Dr. Miller’s specializes in leadership, change management, and innovation, with a focus on multinational organizations. Dr. Miller has become extensively involved in the challenges faced ... http://podcast.amanet.org/edgewise/innovative-thinking/119/paddy-miller-on-mission-critical-innovation/ In a follow-up to his popular 2008 Edgewise interview , Tim Sanders talks about how the "make a difference" factor is revolutionizing brand building, and how companies not paying attention to this change in marketing and mission branding are at the verge of obsolescence. Sanders offers practical advice every individual ... http://podcast.amanet.org/edgewise/innovative-thinking/118/tim-sanders-on-how-companies-profit-from-doing-good/ When J. Byrne Murphy moved to France in the early 1990s to launch the European division of MacArthur Glen, a company that operates high fashion outlet malls, he was sure the venture would be a slam dunk. The MacArthur Glen concept had been a tremendous success in America, and the ... http://podcast.amanet.org/edgewise/international/117/j-byrne-murphy-on-the-best-ways-to-do-business-overseas/ John Quelch is the author of Greater Good: How Good Marketing Makes for Better Democracy. John was one of ten marketing experts profiled in the 2007 book, Conversations with Marketing Masters, authored by Laura Mazur and Louella Miles. A professor at Harvard Business School since 1979, he is known worldwide ... http://podcast.amanet.org/edgewise/marketing/116/john-quelch-on-best-marketing-practices-in-a-recession/ We all know that the definition for success in the corporate world is fairly straightforward. To be considered great, companies first need to turn a profit. For organizations in the social sector, however, the challenge is much bigger. To be truly effective, they must stay relevant and, above all, stay ... http://podcast.amanet.org/edgewise/leadership/115/cass-wheeler-on-how-to-achieve-purpose-beyond-profit/ Why are some people – Tiger Woods, Warren Buffett, Yo-Yo Ma – so incredibly accomplished at what they do, while millions of others in those same fields never become very good? Why are some people so extraordinarily creative and innovative? Why can some continue to perform great at ages when ... http://podcast.amanet.org/edgewise/innovative-thinking/114/geoff-colvin-on-why-talent-is-overrated/ "The high-performance systems ap­proach — also known as self-organizing teams and participative management — endows people throughout an enterprise with the skills, understanding, processes, and authority they need to make their own decisions on behalf of quality and business success, instead of having all the ideas and commands flow from ... http://podcast.amanet.org/edgewise/management/110/ralph-sink-on-how-to-bring-back-high-performance-management/ Taking over the top job, whether it’s the CEO of a company or the manager of a department, is never easy. When done the right way, it results in inspired leadership; when done the wrong way, it can lead to disaster. To be effective, the people in charge must give ... http://podcast.amanet.org/edgewise/leadership/112/john-baldoni-on-how-to-lead-by-example/ When people love their jobs, they are more productive, creative and motivated. They're also happier in life. Similarly, happy companies find they are more efficient, innovative and make more money than their unhappy competitors. Alex Kjerulf is one of the world’s leading expert on happiness at work. He is the author ... http://podcast.amanet.org/edgewise/motivation/111/alex-kjerulf-on-how-to-love-your-job-love-your-life-and-excel-all-year-long/ Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence, skating by on marginal performance isn’t enough. It’s time for businesses to find the ... http://podcast.amanet.org/edgewise/leadership/108/marvin-davis-on-a-take-no-prisoners-approach-to-excellence/ For your holiday listening enjoyment, Edgewise presents a double episode featuring two outstanding interviews on a critical issue: how our ability to think and focus is being radically altered in the Information Age. Hooked up to the Internet’s global computing grid, massive information processing plants are pumping data and software code ... http://podcast.amanet.org/edgewise/innovative-thinking/107/holiday-double-living-rewired-and-defeating-distraction/ Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in every industry how to apply his tactics and strategies to their own ... http://podcast.amanet.org/edgewise/leadership/106/quint-studer-on-getting-results-that-last/