http://podcast.amanet.org/edgewise AMA Edgewise Thu, 02 Jul 2009 18:32:41 +0000 http://backend.userland.com/rss092 en Now is the perfect time for business leaders, managers, and other so-called grownups to give a much needed reality check to the Generation Y employees that are on their staffs, those born between 1978 and 1990. This is the argument posed by Bruce Tulgan in his new book Not ... http://podcast.amanet.org/edgewise/management/138/bruce-tulgan-on-how-to-manage-generation-y/ The ability to compare price and product created by Internet search engines coupled with our insatiable desire for instant information have created a volatile new breed of buyer, the search and switch customer. In these bruising economic times, businesses unprepared to address this buyer are losing market share by ... http://podcast.amanet.org/edgewise/innovative-thinking/137/jill-griffin-on-earning-loyalty-in-a-search-and-switch-world/ Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly drives sales, repeats business ... http://podcast.amanet.org/edgewise/innovative-thinking/136/john-goodman-on-the-future-of-customer-service/ Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when ... http://podcast.amanet.org/edgewise/innovative-thinking/131/charles-jacobs-on-why-feedback-doesnt-work/ In Data Driven, Thomas Redman, the “Data Doc,” shows how to leverage and deploy data to sharpen your company’s competitive edge and drive its profitability. Thomas C. Redman is a Senior Consultant with Cutter Consortium's Business Intelligence Practice and president of Navesink Consulting Group, which he founded in 1996. Among the ... http://podcast.amanet.org/edgewise/efficiency/129/tom-redman-on-using-data-to-drive-results/ How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & Company, the elite powerhouse consulting ... http://podcast.amanet.org/edgewise/leadership/128/aaron-sandoski-on-how-the-wise-decide/ Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the ... http://podcast.amanet.org/edgewise/leadership/135/paul-krugman-on-staring-down-depression-economics/ If you think cruising down the highway on a custom chopper is the ultimate thrill ride, try running your own business. The same outlaw spirit that drives some people to strap on a helmet and hit the road drives other people to risk it all and build a business from ... http://podcast.amanet.org/edgewise/leadership/132/paul-teutul-sr-on-doing-business-the-orange-county-choppers-way/ If the 20th century was the American century, the 21st century may well be the global century. Globalization spreads wealth across the world, opens new consumer markets, and reorients the dynamics of the American market. In a new book, Shaking The Globe: Courageous Decision Making In A Changing World, Blythe ... http://podcast.amanet.org/edgewise/innovative-thinking/133/blythe-mcgarvie-on-making-courageous-decisions-in-a-changing-world/ One of our most popular podcast and webcast guests is executive coach, Marshall Goldsmith, author of the New York Times Bestseller What Got You Here Won't Get You There as well as the new book Succession. In this podcast, Goldsmith coaches on how to exert your influence in today’s tough ... http://podcast.amanet.org/edgewise/leadership/109/marshall-goldsmith-on-influence-in-all-directions/ You know the type. Maybe he’s the office cut up or the woman who manages to look busy but avoids work or the guy who was the long suffering victim. There’s one in every office. Perhaps you or someone you know fits one of these profiles. These behaviors are painfully ... http://podcast.amanet.org/edgewise/management/127/sylvia-lafair-on-breaking-family-patterns-that-limit-success/ It's one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It's easy to point the finger of blame at them. But in most companies, it's the reward system, not the workforce, that's causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the ... http://podcast.amanet.org/edgewise/management/126/steve-kerr-on-performance-rewards-systems-that-really-work/ You have to hit the ground running— diagnose the situation, pull together a strong team, decide on a strategy, and inspire everyone to execute it. Jason Jennings and his research team searched for the new CEOs who had pulled off the most impressive transformations of this decade. He interviewed ten who, ... http://podcast.amanet.org/edgewise/leadership/121/jason-jennings-on-how-new-leaders-can-hit-the-ground-running/ Problem-solving or assessment methodologies such as Six Sigma, Lean Six Sigma, or ISO may not provide a business framework so that organizations can move toward achieving the three Rs of business: everybody doing the Right Things the Right Way at the Right Time. In The Integrated Enterprise Excellence System: An Enhanced, ... http://podcast.amanet.org/edgewise/project-management/125/forrest-breyfogle-on-taking-six-sigma-to-the-next-level/ Transnational Leadership Development by Beth Fisher-Yoshida and Kathy Geller acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The book advises readers on how leaders may learn to see, feel, and experience the world with different lenses; ... http://podcast.amanet.org/edgewise/leadership/124/dr-beth-fisher-yoshida-and-dr-kathy-geller-on-transnational-leadership/ Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective investments in your networks can make you smarter, more knowledgeable, and better grounded, as well as a more agile learner and collaborator. In The Connect Effect, author ... http://podcast.amanet.org/edgewise/networking/122/michael-dulworth-on-the-connect-effect/ Managing people is a tricky business—and managers and small business owners can no longer get by without understanding the essentials of human resources.  New questions abound. In our increasingly legal-minded age, how much documentation do we need to keep on each employee? What’s the best way to confront complicated personnel issues, ... http://podcast.amanet.org/edgewise/management/123/max-muller-on-hr-issues-that-managers-need-to-know-now/ For businesses and investors, there’s no doubt about it. The smart money is going green. And the growing movement towards ecologically forward thinking companies is quickly becoming bigger and bigger. What may be surprising to some is that the socially responsible organizations aren’t just doing the right thing for the ... http://podcast.amanet.org/edgewise/innovative-thinking/120/dr-matthew-kiernan-on-how-to-successfully-invest-in-a-sustainable-world/ Paddy Miller is professor of Managing People in Organizations at IESE Business School. Dr. Miller is the author of a recent book, Mission Critical Leadership. Dr. Miller’s specializes in leadership, change management, and innovation, with a focus on multinational organizations. Dr. Miller has become extensively involved in the challenges faced ... http://podcast.amanet.org/edgewise/innovative-thinking/119/paddy-miller-on-mission-critical-innovation/ In a follow-up to his popular 2008 Edgewise interview , Tim Sanders talks about how the "make a difference" factor is revolutionizing brand building, and how companies not paying attention to this change in marketing and mission branding are at the verge of obsolescence. Sanders offers practical advice every individual ... http://podcast.amanet.org/edgewise/innovative-thinking/118/tim-sanders-on-how-companies-profit-from-doing-good/ When J. Byrne Murphy moved to France in the early 1990s to launch the European division of MacArthur Glen, a company that operates high fashion outlet malls, he was sure the venture would be a slam dunk. The MacArthur Glen concept had been a tremendous success in America, and the ... http://podcast.amanet.org/edgewise/international/117/j-byrne-murphy-on-the-best-ways-to-do-business-overseas/ John Quelch is the author of Greater Good: How Good Marketing Makes for Better Democracy. John was one of ten marketing experts profiled in the 2007 book, Conversations with Marketing Masters, authored by Laura Mazur and Louella Miles. A professor at Harvard Business School since 1979, he is known worldwide ... http://podcast.amanet.org/edgewise/marketing/116/john-quelch-on-best-marketing-practices-in-a-recession/ We all know that the definition for success in the corporate world is fairly straightforward. To be considered great, companies first need to turn a profit. For organizations in the social sector, however, the challenge is much bigger. To be truly effective, they must stay relevant and, above all, stay ... http://podcast.amanet.org/edgewise/leadership/115/cass-wheeler-on-how-to-achieve-purpose-beyond-profit/ Why are some people – Tiger Woods, Warren Buffett, Yo-Yo Ma – so incredibly accomplished at what they do, while millions of others in those same fields never become very good? Why are some people so extraordinarily creative and innovative? Why can some continue to perform great at ages when ... http://podcast.amanet.org/edgewise/innovative-thinking/114/geoff-colvin-on-why-talent-is-overrated/ "The high-performance systems ap­proach — also known as self-organizing teams and participative management — endows people throughout an enterprise with the skills, understanding, processes, and authority they need to make their own decisions on behalf of quality and business success, instead of having all the ideas and commands flow from ... http://podcast.amanet.org/edgewise/management/110/ralph-sink-on-how-to-bring-back-high-performance-management/ Taking over the top job, whether it’s the CEO of a company or the manager of a department, is never easy. When done the right way, it results in inspired leadership; when done the wrong way, it can lead to disaster. To be effective, the people in charge must give ... http://podcast.amanet.org/edgewise/leadership/112/john-baldoni-on-how-to-lead-by-example/ When people love their jobs, they are more productive, creative and motivated. They're also happier in life. Similarly, happy companies find they are more efficient, innovative and make more money than their unhappy competitors. Alex Kjerulf is one of the world’s leading expert on happiness at work. He is the author ... http://podcast.amanet.org/edgewise/motivation/111/alex-kjerulf-on-how-to-love-your-job-love-your-life-and-excel-all-year-long/ Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence, skating by on marginal performance isn’t enough. It’s time for businesses to find the ... http://podcast.amanet.org/edgewise/leadership/108/marvin-davis-on-a-take-no-prisoners-approach-to-excellence/ For your holiday listening enjoyment, Edgewise presents a double episode featuring two outstanding interviews on a critical issue: how our ability to think and focus is being radically altered in the Information Age. Hooked up to the Internet’s global computing grid, massive information processing plants are pumping data and software code ... http://podcast.amanet.org/edgewise/innovative-thinking/107/holiday-double-living-rewired-and-defeating-distraction/ Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in every industry how to apply his tactics and strategies to their own ... http://podcast.amanet.org/edgewise/leadership/106/quint-studer-on-getting-results-that-last/ In its one hundred-year fight against the ever-changing tactics of organized crime and terrorism, the Federal Bureau of Investigation has learned invaluable lessons about powerful leadership and management. Like many organizations, the FBI must succeed on a global playing field with limited resources; it must deal with unforeseen challenges and ... http://podcast.amanet.org/edgewise/leadership/105/dan-carrison-on-management-secrets-of-the-fbi/ The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important than strategy. But, according to Paul Carroll, the coauthor of Billion-Dollar Lessons and a former Pulitzer Prize ... http://podcast.amanet.org/edgewise/strategic-planning/104/paul-carroll-on-learning-from-the-worst-business-failures/ We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and blackberries, there remains a part of us that longs ... http://podcast.amanet.org/edgewise/customer-service/102/jack-mitchell-on-why-you-should-hug-people-at-work/ Jack Miller is a prominent Chicago area entrepreneur and philanthropist. He is the founder and former President/CEO of Quill Corporation, which became the nation's largest independent direct marketer of office products, employing over 1,300 people with annual sales in excess of $630 million before being acquired by Staples, the giant ... http://podcast.amanet.org/edgewise/leadership/101/jack-miller-on-how-to-recession-proof-your-business/ Employee disengagement is a widespread malady in today’s organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections on human beings. When individuals feel a connection with their organization’s identity, their colleagues and ... http://podcast.amanet.org/edgewise/innovative-thinking/103/michael-lee-stallard-on-how-to-fire-up-your-teams-passion-creativity-and-productivity/ The Mayo Clinic is one of the world’s most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic's service culture ... http://podcast.amanet.org/edgewise/customer-service/100/leonard-berry-and-kent-seltman-on-management-lessons-from-the-mayo-clinic/ Every one of us, regardless of title or position, can inspire our companies to change the way they do business, helping them to become a positive force for enriching people, communities, and the environment. When this happens, not only do we help save the world, we help save our companies ... http://podcast.amanet.org/edgewise/innovative-thinking/96/tim-sanders-on-how-to-save-the-world-from-your-office/ As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what’s his secret, he’ll tell you it’s about “finding your True North,” which also happens to be the title of his new book. A companion ... http://podcast.amanet.org/edgewise/leadership/99/bill-george-on-finding-your-true-north/ Jim Champy inspired legions of business leaders with his bestseller Reengineering the Corporation. In his new book Outsmart!, Champy describes nine companies that have achieved breakthrough growth by consistently outsmarting the competition. Champy tells their fascinating success stories, revealing powerful, counterintuitive strategies for finding distinctive market positions and sustainable advantages ... http://podcast.amanet.org/edgewise/leadership/97/jim-champy-on-how-to-outsmart-your-competition/ As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in leadership and the importance of believing in yourself. Marilyn ... http://podcast.amanet.org/edgewise/leadership/98/marilyn-carlson-nelson-on-how-we-lead-matters/ In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide of complexity is drowning bottom-line profits. In his book The Complexity Crisis, management ... http://podcast.amanet.org/edgewise/innovative-thinking/95/john-mariotti-on-conquering-the-complexity-crisis/ In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries. His book Future Savvy ... http://podcast.amanet.org/edgewise/innovative-thinking/94/adam-gordon-on-being-future-savvy/ Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for implementing successful transformations. The book became the change bible for managers worldwide. Now, in his ... http://podcast.amanet.org/edgewise/innovative-thinking/93/john-kotter-on-using-urgency-to-your-advantage/ Nancy Tennant Snyder's new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change efforts in corporate history and show how innovation was embedded throughout the company, ... http://podcast.amanet.org/edgewise/innovative-thinking/91/nancy-tennant-snyder-on-unleashing-innovation-at-whirlpool/ Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of the emerging horizontal organization and of the high-performing teams that ... http://podcast.amanet.org/edgewise/leadership/89/howard-guttman-on-building-high-performance-teams/ Every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. Finding this hidden potential and becoming well known for it will grow the business. Robert H. Bloom calls this the Inside Advantage, which happens to be the title of his new book. As US ... http://podcast.amanet.org/edgewise/leadership/88/robert-bloom-on-finding-your-companys-inside-advantage/ From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren’t just for kids. Many fables featuring whimsical creatures and talking animals have much to teach grownups about handling slackers, connivers, ogres, and other ... http://podcast.amanet.org/edgewise/management/90/terrence-gargiulo-on-taming-difficult-people/ With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of ... http://podcast.amanet.org/edgewise/loyalty/87/beverly-kaye-on-keeping-ideal-people-in-the-workplace/ In today’s global business environment, it’s more and more difficult to gain a competitive edge, but it’s not impossible. Talent, potentially the most powerful source of competitive advantage, is available. In Talent: Making People Your Competitive Advantage, the follow up to his best selling book, Built To Change, Edward Lawler ... http://podcast.amanet.org/edgewise/competitive-advantage/86/ed-lawler-on-making-people-your-competitive-advantage/ Imagine a world in which the excess energy from one business would be used to power another. A world in which environmentally sound products and processes would be more cost-effective than wasteful ones. A world in which corporations forming partnerships with environmental and social justice organizations to ensure better stewardship ... http://podcast.amanet.org/edgewise/innovative-thinking/83/peter-senge-on-the-necessary-revolution-in-business/