Archives from October 2014

Andrew Miller on Redefining Operational Excellence

Retaining the right people to get the right results.

October 31, 2014 / Podcast # 14-22

Andrew Miller

In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology, but rather a mindset which he describes as a constant pursuit to try and improve performance and maximize profitability. Miller argues that the business environment, as well as customer expectations, are changing, and that the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for “nuggets of gold” that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence.

Andrew Miller helps organizations find money and performance boosts in areas they don’t normally look. His clients include 3M, McKesson, Four Seasons Hotels and Resorts, The Bank of Nova Scotia, and many other world-class organizations. He is a regular contributor to IndustryWeek magazine, Entrepreneur magazine, and the Canadian Healthcare Network. Andrew regularly speaks to corporate and industry audiences across North America.

 

Mark Babbitt and Ted Coiné on A World Gone Social

Keeping up with fast-paced customer interaction.

October 17, 2014 / Podcast # 14-21

Mark Babbitt and Ted Coiné

In A World Gone Social: How Companies Must Adapt to Survive, co-authors Mark Babbitt and Ted Coiné discuss social media as a change agent that is essentially marking a new era of business. They argue that companies who don’t maintain a social media presence will eventually become obsolete due to the fact that they will have a more difficult time consistently progressing themselves based on customer needs. Now, customers have the ability, at any time, and very easily, to influence other customers by sharing their experiences, both good and bad that they have had with companies. The authors insist that companies who don’t provide the best customer service possible, and treat people with respect no matter what medium, will be hurting their business irreparably.

Mark Babbitt is the CEO of YouTern, a community that enables those in career transition – from college students to workforce veterans – become highly employable by connecting them to high-impact internships, mentors and contemporary career advice. Mark also serves as President of SwitchandShift.com, a site and consultancy dedicated to leadership in the Social Age, and is CMO and a co-Founder of ForwardHeroes.org, a non-profit that assists military veterans successfully transition into the civilian workforce.

Ted Coiné is a three-time CEO, and chairman and founder of switchandshift.com and a keynote speaker. Coiné is an influential business expert and is very highly regarded for leadership, customer service, and social media influence by Forbes, SAP Business Innovation, and the Huffington Post. Ted plays an active role as a consultant for several companies, helping to make them more human-focused.

 

Josh Linkner on Thinking about What Can Be

Freeing your mind to unknown possibilities.

October 3, 2014 / Podcast # 14-20

Josh Linkner

In The Road to Reinvention: How to Drive Disruption and Accelerate Transformation, author Josh Linkner discusses re-inventing, creating something anew, and imagining what “can-be” instead of “what-is”. Linkner suggests several strategies for re-invention, but one of the most important is the habit of pushing the envelope and having an ongoing re-invention approach, where companies are constantly changing all aspects of their business. To be successful, Linkner states that everyone must be able to re-invent, innovate, and adapt, and this is for employees working on all levels of the business.

Josh Linkner is an entrepreneur, keynote speaker, and author. He is the founder of ePrize which markets small businesses. Linkner has been a CEO and Managing Partner of Detroit Venture Partners since 2010. The Road to Reinvention is his third book. In addition, Linkner writes for He is a regular writer for Fast Company, Inc. Magazine, and Forbes.