Archives from July 2013

Shoya Zichy on the Power of Personality

Using Type to manage more effectively.

July 26, 2013 / Podcast # 13-15

Shoya Zichy

Shoya Zichy, author of Personality Power, discusses the Color Q system, a personality identification system that can be used in your personal and professional life. The Color Q system is used to determine the needs, values, and special talent of each of the four temperament groups, and what strategies to use when dealing with each group. Are you a Gold? Goal oriented, grounded, and realistic. A Red? Action orientated, and focused on the now. A Blue? Theoretical, and knowledge driven. Or maybe you are a Green? Empathetic, and expressive. Enjoy work, life, and boost your career by knowing which group you fit into and what environment caters to your strengths. Learn more on building a diverse team to maximize creativeness, or find complementary group to speed up workflow and unify project vision.

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Chip Bell on Knock Your Socks Off Service

How to keep up with the changing marketing demands.

July 12, 2013 / Podcast # 13-14

Chip Bell

Chip Bell, author of Managing Knock Your Socks Off Service, discusses the changes in customer service and the tradition ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top notch. Internal company relationships tend to affect how the company interacts with their customers, which has led to the trend of employers hiring employees who are knowledgeable in the products they sell because.

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