Archives from November 2009
Michael Song on How to Get More Done with Fewer Meetings
How to stop feeling like a hamster and escape the meeting cage.
November 20, 2009 / Podcast # 09-47
Meetings have changed. They’re more frequent, virtual, and informal. Yet, most professionals haven’t upgraded their meeting skills. It’s no wonder that 43% of meeting time is wasted. In The Hamster Revolution for Meetings: Your Guide to Effective Meetings in the Information Age, bestselling author Mike Song discusses how to keep your meetings productive, on track, and engaging.
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Chip Bell on Creating “Take Their Breath Away” Customer Service
How imaginative service creates devoted customers.
November 13, 2009 / Podcast # 09-46
Customers are bored! Service providers, chastised by the “less-than-exciting” results of their surveys, have put all their eggs in the “improvement” basket.” According to Chip Bell, “Take Their Breath Away” service is about bringing a new spirit to the service world. His new book Take Their Breath Away, co-authored by John R. Patterson, offers a practical blueprint and courage-builder for business pioneers who are unwilling to be lulled into complacency by the same old service practices.
Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty.
For additional training on this topic, consider these AMA seminars:
* Customer Service Excellence: How to Win and Keep Customers
To learn more, read these AMACOM Books:
* Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke
* Strategic Customer Service by John A. Goodman
* 101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas, Jill Applegate
John Hoover and Paul Gorrell on Connecting Coaching to the Organization
If an individual employee is improving through coaching, shouldn’t the organization see some results, too?
November 6, 2009 / Podcast # 09-45
Coaching has traditionally focused entirely on the individual…sometimes even at the expense of improving measurable business results for the company. The Coaching Connection (AMACOM) by John Hoover and Paul J. Gorrell shows managers how they can use contextual coaching to simultaneously promote both individual and organizational growth. The book helps readers align what individual contributors do best with what organizations need most, ensuring everyone involved their highest probability for success.