Archives from April 2007

Bill George on Leadership Values

How strong leadership principles ensure long-term success

April 27, 2007 / Podcast # 07-02

Bill George

Bill George is Professor of Management Practice, Henry B. Arthur Fellow of Ethics, at Harvard Business School, where he is teaching leadership and leadership development. He is the author of new best-selling leadership book, “True North: Discover Your Authentic Leadership.” His previous book, “Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value,” was also a best-seller. Read more…

 

Chip Bell on Extraordinary Customer Service

Insights into the critical role that leaders play in the process

April 20, 2007 / Podcast # 07-01

Chip Bell, Ph.D.

Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division. Read more…