Trends
Kurt Andersen on Resetting Our Economy the Right Way
How the meltdown is an opportunity to get ourselves back on track.
October 23, 2009 / Podcast # 09-43
“It’s the end of the world as we’ve known it,” Kurt Andersen writes in his book Reset, “but it isn’t the end of the world.” In his book, Andersen explains why the current economic crisis is actually an historic moment of great opportunity to get ourselves and the nation back on track. Read more…
John Goodman on the Future of Customer Service
It’s no secret that service is the golden key, but saying it is much easier than doing it right are different things entirely.
June 19, 2009 / Podcast # 09-25
Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly drives sales, repeats business referrals, and increases the bottom line.
John Goodman is one of the originators of the customer experience industry. His new book is entitled Strategic Customer Service. John is the Founder and Vice Chairman of Arlington, Virginia based TARP Worldwide Incorporated, the organization Tom Peters called, “America’s premier customer service research firm.”
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Paul Krugman on Staring Down Depression Economics
A Nobel-Prize winning economist and New York Times columnist gives his insights on the current economic crisis.
May 26, 2009 / Podcast # 09-21
Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the events that led to the current economic crisis, and offers a prognosis for recovery. Dr. Krugman shares insights from his book The Great Unraveling: Losing Our Way in the New Economy. In this book, Dr. Krugman chronicles how the boom economy unraveled: how exuberance gave way to pessimism, how the age of corporate heroes gave way to corporate scandals, how fiscal responsibility collapsed; and offers a road map for recovery. Read more…
Dr. Matthew Kiernan on How to Successfully Invest in a Sustainable World
How organizations are profiting by doing the right thing for the environment.
March 6, 2009 / Podcast # 09-10
For businesses and investors, there’s no doubt about it. The smart money is going green. And the growing movement towards ecologically forward thinking companies is quickly becoming bigger and bigger. What may be surprising to some is that the socially responsible organizations aren’t just doing the right thing for the environment. They’re also paying off financially, making their investors money and increasing the bottom line. Read more…
Adam Gordon on Being Future Savvy
Who's tea leaves should you believe?
September 19, 2008 / Podcast # 08-38
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries. His book Future Savvy (AMACOM) is a hands-on guide for how to evaluate the business, social, and technology forecasts in both the mainstream media and specialized reporting. Read more…