Training
Jody Heymann on Keeping Every Employee Motivated and Profitable
How even the "bottom of the ladder" employees are worth an investment.
July 16, 2010 / Podcast # 10-29
Jody Heymann wants companies to invest in workers at the bottom of the ladder. These employees, the ones running the factory assembly lines or the retail cash registers, are the ones closest to the products and the customers and the employees who really know what is going on with the company. Smart managers know that if there is a problem that needs to be solved, they go to these employees first. In her book Profit at the Bottom of the Ladder, Jody shows that the most successful companies are the ones who have invested in training and benefits for all of their employees, keeping them happy, productive, and turning a profit. Read more…
Jim Kirkpatrick on Revamping Training to Increase its Business Impact
How to stay engaged and keep learning.
June 4, 2010 / Podcast # 10-23
Training can’t be a rote process; for the most effective results, job training needs to be customized to each specific audience. Sometimes it even needs to start backwards, focusing on the result first and then moving back to the process. That way training becomes streamlined, more effective, and costs less. In his new book, Training On Trial: How Workplace Learning Must Reinvent Itself To Remain Relevant, Jim Kirkpatrick explains how to continue the training process, constantly adapting the business model. Read more…
Donald and Jim Kirkpatrick on the Four Levels of Effective Training
The developers of the most widely used training evaluation approach in the corporate, government and academic worlds share their insights.
July 18, 2008 / Podcast # 08-29
The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results — with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment. Read more…
Rachael Brown on Paying Employees to Quit
An unusual story in customer service training - with remarkable results.
July 11, 2008 / Podcast # 08-28
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos’ customer service excellence. The company’s success at customer service starts with its training program. In this interview, Zappos training manager Rachael Brown tells Edgewise how the company develops its stellar customer service—and why Zappos offers new employees $1,000 to quit.
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