Loyalty
Annie McKee on Becoming a Resonant Leader
What distinguishes great leaders?
April 4, 2008 / Podcast # 08-14
Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best.
A new book, Becoming a Resonant Leader, by Annie McKee, Richard Boyatzis and Frances Johnston, talks about the concept of leadership resonance. Read more…
Alex Frankel on Working Undercover at America’s Top Companies
How do some of the giants of commerce turn thousands of average job applicants into loyal—even fanatical—workers?
March 21, 2008 / Podcast # 08-12
Curious to know just what happens behind the “employees only” doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America’s well-known companies win the hearts and minds of their retail and service employees. Read more…
James Parker on Doing the Right Thing at Southwest Airlines
Insights from the former CEO of one of America's most admired companies.
January 11, 2008 / Podcast # 08-02
People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was faced with a disastrous situation that threatened to ruin not only their business but the entire airline industry. In response, Southwest Airlines made three pivotal decisions: no layoffs, no pay cuts, and no-hassle refunds for any customer wanting them. The result: Southwest remained profitable, it was the only major airline to protect the jobs of all its employees, and Southwest’s market cap soon exceeded all its major competitors combined. Read more…
Stephen M.R. Covey on Using Trust for a New Year of Success
Following the runaway success of his new book, America's leading expert on trust returns to share his insights for a new year.
January 4, 2008 / Podcast # 08-01
Stephen M. R. Covey is co-founder and CEO of CoveyLink Worldwide. He is the author of The Speed of Trust, which challenges the age-old assumption that trust is merely a soft, social virtue and instead demonstrates that trust is a hard-edged, economic driver—a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. Read more…
Judith Bardwick on Defeating Apathy in the Workplace
Why are employees sleepwalking through their jobs without any buy-in or passion? And what can we do about this dangerous epidemic?
November 16, 2007 / Podcast # 07-31
After years of downsizing, outsourcing and corporate greed gone wild, today’s workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively looking for new jobs or going through the motions at their current jobs. Fueled by bad management practices, this “psychological recession” can take a toll on your organization’s bottom line. So what can we do about this problem? Read more…