Loyalty
Stan Slap on Engaging Emotional Commitment in the Workforce
Why so many employees are dissatisfied.
November 19, 2010 / Podcast # 10-47
Stan Slap asked thousands of managers what were their most important personal values and the top answers were “family” and “integrity.” When he asked the same managers which values they were most pressured to compromise, the top answers were “family” and “integrity.” It’s not that work is simply keeping us away from home and forcing us to lie, it’s that the majority of the workforce feels that they cannot truly be comfortable as themselves in the workplace. In his new book, Bury My Heart at Conference Room B, Stan discusses ways to tap into these unmet needs and create true emotional engagement in employees. Read more…
David Noer on Healing the Wounds of Layoffs
Thoroughly revised and updated, David Noer's classic book about downsized organizations has never been more relevant.
August 7, 2009 / Podcast # 09-32
Reports of the most recent layoffs are making the front pages of our newspapers with frightening regularity. And massive downsizing continues to reshape the face of American business. But what about those who remain behind? In his updated 2009 edition of Healing the Wounds, David M. Noer, an expert frequently quoted in major media such as The Wall Street Journal and Fortune on the topic of layoffs and layoff survivor sickness, addresses these problems. Drawing on case studies and original research, Healing the Wounds provides executives, human resource professionals, managers, and consultants with an original model and clear guidelines for revitalizing downsized organizations and the employees left behind.
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Josh Leibner and Gershon Mader on the Power of Strategic Commitment
Even the most well thought out initiatives will fail without true employee ownership, accountability, and engagement.
July 17, 2009 / Podcast # 09-29
Most managers and executives don’t have a clear system for ensuring the support they need from those around them. In The Power of Strategic Commitment (AMACOM), authors Josh Leibner and Gershon Mader advise on how improve strategic processes by enlisting the support of managers, employees, boards, suppliers, investors, and others. The book outlines the key factors that determine commitment, providing powerful ways to build buy-in that cost nothing.
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Jill Griffin on Earning Loyalty in a Search and Switch World
"I Googled it." These three words have single-handedly transformed the way customers buy across every industry and sector.
June 26, 2009 / Podcast # 09-26
The ability to compare price and product created by Internet search engines coupled with our insatiable desire for instant information have created a volatile new breed of buyer, the search and switch customer. In these bruising economic times, businesses unprepared to address this buyer are losing market share by the minute.
In her book Taming The Search and Switch Customer: Earning Customer Loyalty In A Compulsion To Compare World, loyalty guru Jill Griffin, advisor to Microsoft, Dell, Toyota, Marriott, HP, Days Inn and Western Union, provides a fresh, new arsenal of loyalty solutions uniquely calibrated for today’s compulsion to compare planet of buyers.
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Jack Mitchell on Why You Should Hug People at Work
The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results.
November 21, 2008 / Podcast # 08-47
We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and blackberries, there remains a part of us that longs for a little, old fashioned human interaction.
Jack Mitchell, co-owner of several well-known and family owned clothing stores is on a crusade to bring back the good, old fashioned hug. His new book, Hug Your People, is poised to continue the revolution that his first title “Hug Your Customers” began five years ago when it became a Wall Street Journal bestseller. Read more…
