Job Market
Beverly Kaye on Keeping Ideal People in the Workplace
The retention of top employees is every manager's concern.
August 8, 2008 / Podcast # 08-32
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every manager’s concern. Love ‘Em or Lose ‘Em, by organizational-development specialists Beverly L. Kaye and Sharon Jordan-Evans, proposes that this “race for talent” can be effectively run only by those who adopt programs and policies that truly support their personnel. Read more…
Rachael Brown on Paying Employees to Quit
An unusual story in customer service training - with remarkable results.
July 11, 2008 / Podcast # 08-28
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos’ customer service excellence. The company’s success at customer service starts with its training program. In this interview, Zappos training manager Rachael Brown tells Edgewise how the company develops its stellar customer service—and why Zappos offers new employees $1,000 to quit.
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Michael Gates Gill on How Starbucks Saved His Life
How one man's career went from advertising executive to jobless to the best job of his life... serving coffee at Starbucks.
June 27, 2008 / Podcast # 08-26
Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a slow growing brain tumor.
Gill had no money, no health insurance, and no prospects. One day as Gill sat in a Manhattan Starbucks, a 28 year old Starbucks manager named Crystal Thompson approached him, half joking, to offer him a job. With nothing to lose he took it and went from drinking coffee in a Brooks Brothers suit to serving it in a green apron. Read more…
Lindsey Pollak on Getting from College to Career
They say you can’t get a job without experience – but how do you get experience without having a job?
June 20, 2008 / Podcast # 08-25
In Getting from College to Career, Lindsey Pollak offers a definitive guide for building the experience, skills, and confidence needed for college graduates starting a major job search. Her 90 action-oriented tips include strategies ranging from the simple to the expert.
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Tony Beshara on How to Ace Your Next Interview
Job seekers are facing more and more competition in a tighter and tighter market. Applicants need every advantage they can get.
May 2, 2008 / Podcast # 08-18
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even the most unexpected questions,Tony Beshara is a 30-year veteran of the placement and recruitment field, and owner of Babich and Associates, a job placement firm. He has appeared numerous times on the nationally syndicated Dr. Phil Show. Read more…