Crisis Management

John Kotter on Adjusting Your Management Style

What to do when things aren't going well

July 8, 2016 / Podcast # 16-14

John Kotter

Complacency is a real problem in the workforce but panicking and crying wolf to combat it doesn’t work. What John Kotter, author of That’s Not How We Do It Here!, calls “sustained urgency” will eventually wear off and complacency will set in again. Instead, as research as shown, positive energy can be sustained over time without fading away. John has this and other tips for us on how to calibrate your management style to your company and the issues at hand.

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Jim Collins and Mort Hansen On Flourishing in Uncertainty

A New Look at Surviving Unstable Environments

June 1, 2012 / Podcast # 12-11

Jim Collins and Mort Hansen

Jim Collins and Mort Hansen, co-authors of the book Great By Choice, discuss their research on fundamental business concepts and why some companies excel in chaos, turbulence, and uncertainty while others do not. Jim describes it as the most fascinating analysis that he’s ever been associated with in nearly twenty five years of research. Some of those fascinating insights include the role of luck and innovation, their “triad of behaviors”, as well as firing your “bullets” and then firing your “cannonballs.” Companies like IBM, Microsoft, Southwest and Pacific Airlines have used these techniques with great success.

Jim Collins is the coauthor of Built to Last: Successful Habits of Visionary Companies. Formerly a lecturer at the Stanford Graduate School of Business, he jettisoned a traditional academic career in order to chart his own path. Today, he operates a management research laboratory in Boulder, Colorado. Previously, Collins held positions at McKinsey & Company and Hewlett-Packard.

Morten T. Hansen is a management professor at the University of California, Berkeley (School of Information), and at INSEAD. Formerly a professor at Harvard Business School, Morten holds a PhD from Stanford Graduate School of Business, where he was a Fulbright scholar. He is the author of Collaboration and the winner of the Administrative Science Quarterly Award for exceptional contributions to the field of organization studies. Previously a manager with the Boston Consulting Group, Morten consults and gives talks for companies worldwide.

For additional training on this topic, consider these AMA seminars:
*Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure
*Managing Chaos: Dynamic Time Management, Recall, Reading and Stress Management Skills for Administrative Professionals
*Confronting the Tough Stuff: Management Skills for Supervisors

To learn more, read these AMACOM Books:
*Leading at the Edge, by Dennis N. T. Perkins, Margaret P. Holtman, Paul R. Kessler, Catherine McCarthy
*Breakthrough!, by Paul Kurnit, Steve Lance

 

Jane Jordan on Managing Media Through a Crisis

Protecting Your Assets in the Digital Age

April 20, 2012 / Podcast # 12-08

Jane Jordan

Jane Jordan, author of the book The Four Stages of Highly Effective Crisis Management says that every company should have a crisis communication plan. With the development of social media and new forms of immediate communication, it is even more important than ever. What was once the province of professional reporters is now free and available to everyone. Regardless of a company’s preferred talking points, anyone can hit “post” instantly, as there are fewer and fewer communication boundaries. However, if you have a plan, Jane says it’s possible to be prepared and successfully manage a communication crisis as in the cases involving the Red Cross or BP.

A former journalist with Australian Consolidated Press in Sydney, Jane Jordan has been at the forefront of media training and crisis management for over two decades. She developed a unique four-stage methodology for crisis management whilst at the helm of Australia’s leading media training consultancy, Media Skills. The methodology has been used around the world by hundreds of organizations and thousands of executives.

For additional training on this topic, consider these AMA seminars:
*How to Create an ITIL Service Desk and Incident Management Process
*AMA’s Insurance and Risk Management Workshop
*Making Sense of Web 2.0: Leveraging Social Media in Your Organization

To learn more, read these AMACOM Books:
*Why Some Companies Emerge Stronger and Better from a Crisis, by Ian I. Mitroff
*Managing Crisis Before They Happen, by Ian I. Mitroff, Gus Anagnos
*Chaotics, by Philip Kotler, John A. Caslione