Connecting with people through stories.August 5, 2016 / Podcast # 16-17
At Cisco employees aren’t promoted above a certain level unless they’ve shown, with quantifiable data, that they’re able to connect with their customers. Not every company is this extreme but being able to connect with coworkers, vendors, and customers is crucial to success at work. Carmine Gallo is here to talk about his new book and how being able to tell a great and compelling story is a key skill in today’s workplace.
Bullying comes in more forms than we expect.April 1, 2016 / Podcast # 16-07
Bullying is still a hot topic, one even world leaders are weighing in on. However, bullying looks different in the workplace than it does on the playground, more subtle and insidious. Some workplace cultures even encourage bullying behavior. Andrew Faas has some tips on how to identify bullying and what to do when you discover it.
Getting positive attention and keeping it.January 8, 2016 / Podcast # 16-01
Ben Parr, author of Captivology: The Science of Capturing People’s Attention, joins us with multiple case studies of brands and organizations who used marketing and social media effectively to keep the public’s attention. Whether it’s a 75 year old brand or a charity organization or an individual contributor, we all need attention, to be listened to, to get anything done.
Explaining your technical job to nontechnical listeners.December 25, 2015 / Podcast # 15-26
Technology is changing our vocabulary, creating new acronyms, buzzwords, and concepts every day. It can be hard to keep up. Frank Pietrucha, author of Supercommunicator, published by AMACOM, has plenty of tips on how to explain our technical knowledge to nontechnical listeners.
Being a better leader by chatting.August 7, 2015 / Podcast # 15-16
Jim McCann, of 1-800-Flowers and author of Talk is Not Cheap, wants you to talk to your employees. Not just because it’s the nice thing to do (though it is). But once you’ve established a rapport with people it’s much easier to be an effective leader. They’ll trust you and you’ll have more insight into what motivates them individually. Talk is not cheap, it’s worth quite a lot.
The effectiveness of being a visible leader.February 21, 2014 / Podcast # 14-04
Doug Conant has a certain methodology for collaborating and communicating with his employees. As the former CEO of Campbell Soup Company, Doug set the tone for how he wanted to build his relationships there. For Conant, it is imperative to build his relationships before he needs to, so as to be more productive in the long run. And not just with his direct reports; he made time in his day to send notes to employees around the world that he would never see day to day. Build that trust early, and then anything is possible. All it takes is two simple strategies to be an effective leader: being tough-minded on standards and performances while still remaining tenderhearted with people.
How to communicate with empathy.December 13, 2013 / Podcast # 13-25
When it’s time to ask your boss for a promotion or a raise, the conventional wisdom is to role play the conversation with a friend standing in for your boss to give you a chance to script what you want to say. Donny Ebenstein has some unconventional wisdom: switch places, put yourself in your boss’ shoes. This approach to communication, understanding the point of view of the person you’re talking to, is the cornerstone of Donny’s new book I Hear You, published by AMACOM, where communication isn’t just about hearing but also about understanding.
Lately, American business has stagnated, resorting to short sighted strategies and opting to take inexpensive or safer quick fixes rather than analyzing and fixing the root of a problem. Robert Atkinson thinks US could to learn from their global neighbors such as France, Germany, Finland, and Korea and study how their focus on innovation has made them leaders in the business world. American business can turn this trend around by following Atkinson’s 3 main factors that facilitate a healthy successful environment for innovation to get America back on to the list of top innovators.
The workplace virtues that aren't as benign as they seem.March 22, 2013 / Podcast # 13-06
Some workplace virtues are not as beneficial as they seem. Jake Breeden talks about the pitfalls and the duality of some of those workplace virtues that seem helpful at first but cause more harm than good in the long term. Jake also discusses the best way to avoid those unintended consequences by discussing the positive and negative of each workplace virtue and how to find their right balance
Protecting Your Assets in the Digital AgeApril 20, 2012 / Podcast # 12-08
Jane Jordan, author of the book The Four Stages of Highly Effective Crisis Management says that every company should have a crisis communication plan. With the development of social media and new forms of immediate communication, it is even more important than ever. What was once the province of professional reporters is now free and available to everyone. Regardless of a companyâ€™s preferred talking points, anyone can hit â€œpostâ€ instantly, as there are fewer and fewer communication boundaries. However, if you have a plan, Jane says itâ€™s possible to be prepared and successfully manage a communication crisis as in the cases involving the Red Cross or BP.
A former journalist with Australian Consolidated Press in Sydney, Jane Jordan has been at the forefront of media training and crisis management for over two decades. She developed a unique four-stage methodology for crisis management whilst at the helm of Australia’s leading media training consultancy, Media Skills. The methodology has been used around the world by hundreds of organizations and thousands of executives.
For additional training on this topic, consider these AMA seminars:
*How to Create an ITIL Service Desk and Incident Management Process
*AMAâ€™s Insurance and Risk Management Workshop
*Making Sense of Web 2.0: Leveraging Social Media in Your Organization
To learn more, read these AMACOM Books:
*Why Some Companies Emerge Stronger and Better from a Crisis, by Ian I. Mitroff
*Managing Crisis Before They Happen, by Ian I. Mitroff, Gus Anagnos
*Chaotics, by Philip Kotler, John A. Caslione