How to work up the courage to have those tough conversations.May 4, 2018 / Podcast # 18-05
After 11 years of writing the popular and informative Ask a Manager blog, Alison Green has seen it all, from dramatic exit interviews to the myriad ways our coworkers can get on our nerves. Throughout all the advice there seemed to be a common refrain: just talk about it. Now she’s written a book called Ask a Manager, filled with advice and scripts for how to deal with issues at work, from the mundane to the extreme.
Alison Green writes the popular Ask a Manager blog, where she answers readers’ questions daily on workplace and management issues, from what to say when you drank too much at a company party to what to do if you’re allergic to your boss’s perfume. Bravo TV called Alison “the Dear Abby of the work world,” and her work has been featured in USA Today, The Wall St. Journal, CBS News, ABC News, Glamour, Time, Inc., Money, and more. She also writes the “Ask a Boss” column for New York Magazine and is the author of Ask a Manager: How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of Your Life at Work (Ballantine/Random House).
What you're saying vs. what they're hearing.May 26, 2017 / Podcast # 17-21
In today’s distracted world that’s always pulling us in a million different directions it’s hard to be memorable; there’s too much information and too little time. Paul Hellman, author of the new AMACOM book You’ve Got 8 Seconds, joins us with tips on how to capture attention and keep it.
Care personally, challenge directlyMay 5, 2017 / Podcast # 17-18
As a manager there’s a fine line to walk between being friendly and being helpful. That line gets even more blurry for women in the workforce. Kim Scott, author of Radical Candor, joins us with how to walk that line, how to provide even negative feedback while still remembering your colleagues’ humanity.
Connecting with people through stories.August 5, 2016 / Podcast # 16-17
At Cisco employees aren’t promoted above a certain level unless they’ve shown, with quantifiable data, that they’re able to connect with their customers. Not every company is this extreme but being able to connect with coworkers, vendors, and customers is crucial to success at work. Carmine Gallo is here to talk about his new book and how being able to tell a great and compelling story is a key skill in today’s workplace.
Bullying comes in more forms than we expect.April 1, 2016 / Podcast # 16-07
Bullying is still a hot topic, one even world leaders are weighing in on. However, bullying looks different in the workplace than it does on the playground, more subtle and insidious. Some workplace cultures even encourage bullying behavior. Andrew Faas has some tips on how to identify bullying and what to do when you discover it.
Getting positive attention and keeping it.January 8, 2016 / Podcast # 16-01
Ben Parr, author of Captivology: The Science of Capturing People’s Attention, joins us with multiple case studies of brands and organizations who used marketing and social media effectively to keep the public’s attention. Whether it’s a 75 year old brand or a charity organization or an individual contributor, we all need attention, to be listened to, to get anything done.
Explaining your technical job to nontechnical listeners.December 25, 2015 / Podcast # 15-26
Technology is changing our vocabulary, creating new acronyms, buzzwords, and concepts every day. It can be hard to keep up. Frank Pietrucha, author of Supercommunicator, published by AMACOM, has plenty of tips on how to explain our technical knowledge to nontechnical listeners.
Being a better leader by chatting.August 7, 2015 / Podcast # 15-16
Jim McCann, of 1-800-Flowers and author of Talk is Not Cheap, wants you to talk to your employees. Not just because it’s the nice thing to do (though it is). But once you’ve established a rapport with people it’s much easier to be an effective leader. They’ll trust you and you’ll have more insight into what motivates them individually. Talk is not cheap, it’s worth quite a lot.
The effectiveness of being a visible leader.February 21, 2014 / Podcast # 14-04
Doug Conant has a certain methodology for collaborating and communicating with his employees. As the former CEO of Campbell Soup Company, Doug set the tone for how he wanted to build his relationships there. For Conant, it is imperative to build his relationships before he needs to, so as to be more productive in the long run. And not just with his direct reports; he made time in his day to send notes to employees around the world that he would never see day to day. Build that trust early, and then anything is possible. All it takes is two simple strategies to be an effective leader: being tough-minded on standards and performances while still remaining tenderhearted with people.
How to communicate with empathy.December 13, 2013 / Podcast # 13-25
When it’s time to ask your boss for a promotion or a raise, the conventional wisdom is to role play the conversation with a friend standing in for your boss to give you a chance to script what you want to say. Donny Ebenstein has some unconventional wisdom: switch places, put yourself in your boss’ shoes. This approach to communication, understanding the point of view of the person you’re talking to, is the cornerstone of Donny’s new book I Hear You, published by AMACOM, where communication isn’t just about hearing but also about understanding.