AMACOM
Mark Royal and Tom Agnew on Maximizing Employee Engagement
Keeping employees energized and efficient.
January 13, 2012 / Podcast # 12-01
Organizations are always looking to get the best out of employees but the traditional means of doing so may be all wrong. Mark Royal and Tom Agnew, authors of the book, Enemy of Engagement, think that strong and forward-looking managers enable their employees to channel their extra or discretionary efforts productively. They talk about how to feed your team’s desire to feel accomplished, create better support levels, and combat the common causes that lead to lack of employee engagement. Read more…
Emily King on Recruiting and Keeping Veterans
The benefits of actively seeking an ex-military workforce.
October 28, 2011 / Podcast # 11-43
It can seem like there are a number of risks involved in hiring veterans into a more conventional workforce: the culture is completely different and their highly specialized skill-set doesn’t seem to apply. Emily King, author of Field Tested: Recruiting, Managing, and Retaining Veterans, wants recruiters and HR professionals to not take military resumes so literally. Driving a tank may seem irrelevant to an office culture, but the skills, knowledge, and training that went in to learning how to use a very complicated and expensive piece of machinery can be extremely beneficial in any job. Read more…
Susan Shearouse on the Upside of Conflict
A crash course in conflict resolution
May 13, 2011 / Podcast # 11-19
Whether personal or professional, conflict is inevitable. In her book Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work (AMACOM) Susan Shearouse shares insight from her 20 years of experience in mitigating disagreements as a conflict resolution strategist. Susan discusses the importance of trust, how assumptions lead to false perceptions, and using the “Satisfaction Triangle” as a conflict arbitration tool.
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David Livermore on the Cultural Intelligence Difference
May 6, 2011 / Podcast # 11-18
David Livermore, author of The Cultural Intelligence Difference, due out this month, defines Cultural Intelligence Quotient (CQ) as one’s ability to function effectively across national, ethnic, and organizational cultures. From a misinterpreted gesture, to an email in lieu of a phone call, there are implicit actions, rules, and guidelines that differ from countries or even corporations, that can make a profound professional impression. Knowledge of these nuances isn’t innate, regardless of skill-level, IQ, or EQ. But CQ can be learned. David outlines the four areas of CQ and why your proficiency in them can be the defining factor in your career progress.
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David Livermore On the Cultural Intelligence Difference [10:45m]: Play Now | Play in Popup | DownloadWayne Rogers in our 200th Episode
From tv star to business adviser.
February 11, 2011 / Podcast # 11-06
We have a very special guest for our 200th episode of Edgewise: Wayne Rogers, former MASH star and AMACOM author. He joined us to talk about how he made the transition from actor to businessman and how the two professions aren’t that dissimilar. Read more…
