AMA Edgewise
In the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Michael Alter on Building Superior Customer Service
When you run an online business, how do you make sure that you are serving the needs of your customers?
February 5, 2010 / Podcast # 10-06
At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backwards, Michael Alter, president of the payroll provider, says the only way to continue to grow is to change and try new things. And it may account for the company’s fast growth, a three year growth rate of 1.302 percent. Read more…
Johnny Taylor on Getting Good Hires Now
Beat the talent rush early.
January 29, 2010 / Podcast # 10-05Even with the economy in a downturn, companies still need to invest in new talent. Johnny Taylor says that the race to find good talent is coming soon and smart employers are starting early. Read more…
Larry Schweikart on the Legacy of American Entrepreneurs
The stories of the people who led American businesses to success.
January 22, 2010 / Podcast # 10-04What entrepreneurs best characterize America’s business past and why? The American Entrepreneur: The Fascinating Stories Of The People Who Define Business In The United States by Larry Schweikart, illustrates the history of business in the United States from the point of view of the enterprising men and women who made it happen. Read more…
Claire Wyckoff and Nat Stoddard on Selecting the Right Leader
a new approach to prevent top-level failures.
January 15, 2010 / Podcast # 10-03Leadership failures damage or even destroy companies every day. The Right Leader: Selecting Executives Who Fit, Details: A Revolutionary Process For Selecting Executives Based On Years Of Consulting For Some Of America’s Largest Companies, by Nat Stoddard and Claire Wyckoff offers a new approach to eliminate the leadership failures that plague so many companies around the world today. The Right Leader introduces the “Match-Fit Model” and explains how it reduces the risks and costs of executive failure by changing the factors that are considered and by taking into account the cultural dynamics at play in any organization.
Read more…
Jon Bidwell on Driving Innovation from Within
How a conservative culture gave way to radical innovation from within.
January 8, 2010 / Podcast # 10-02
When Jon Bidwell became the Chubb Group of Insurance Cos.’s first ever new chief innovation officer, his mission was to increase the speed, pace and profitability of Chubb’s products and services, involving a global network of 10,000 employees. Bidwell realized that the best way to generate innovation as quickly as possible was to tap into the company’s 10,000 employees, those who knew from first-hand experience what could make the organization work better. The conservative culture at Chubb gave way to a radical program that tapped into the company’s internal resources, generating thousands of ideas for organizational improvement. Read more…