AMA EdgewiseIn the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.
Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Truly understanding what your team is trying to accomplish.February 20, 2015 / Podcast # 15-04
In the book The Alliance: Managing Talent in the Networked Age authors Chris Yeh and Ben Casnocha, along with Reid Hoffman talk about the relationship between managers and employees and why an alliance-style of communication between the two parties is the most beneficial. They refer to this style as the â€œTour of Dutyâ€ Model. This type of communication consists of a mission objective, which gives the employee a better understanding of what he or she is trying to accomplish. Managers and employees can use this objective as a tool to determine what each party will eventually attain at the conclusion of the process. One of the most important aspects of the tour of duty model is to set a realistic time period over which the objective gets completed. Another interesting topic discussed in the book is how companies use their employees as â€œnodesâ€ to gather information about the outside business industry. This can be done by observing other professionalâ€™s connections and networks. Yeh and Casnocha believe this can be done by using in-depth networking to maintain up to date company alumni relations. These alumni can help in recruiting, giving feedback, and in referring business.
Chris Yeh is the VP Marketing for PBworks, co-founder and General Partner of Wasabi Ventures, and has been working with high-tech startups since 1995. He has written over 2,000 posts on topics ranging from the psychology of entrepreneurship to achieving happiness in Silicon Valley. Previously, he was the first investor in and interim CEO of Ustream.TV.
Ben Casnocha is an American writer and entrepreneur, based out of San Francisco, California. Casnocha is founder of Comcate, an e-government technology firm, and the author of three books, including the New York Times bestseller The Start-Up of You. He is a keynote speaker at many business events and conventions. In 2006, BusinessWeek named Casnocha one of America’s best young entrepreneurs.
On finding - and keeping - the right customers.February 6, 2015 / Podcast # 15-03
In Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balances getting new customers and keeping existing ones. The purpose of the book is to give managers the steps needed to find their right sense of balance.
Noah Fleming helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value as CEO and founder of Fleming Consulting & Co. He is a regular contributor for publications such as Fast Company, Forbes, and the New York Times.
On crafting your vision for the future.January 23, 2015 / Podcast # 15-02
Developing a vision for an organization is with no doubt a difficult task. In the book Anticipate: The Art of Leading by Looking Ahead (published by AMACOM), Rob-Jan de Jong highlights the importance of visionary leadership. Frame a big-picture view that provides direction for the future of your organization.
ROB-JAN DE JONG is a faculty member in Whartonâ€™s executive program â€œGlobal Strategic Leadership.â€ As a sought-after international consultant, he helps leaders and companies anticipate the future and arrive at winning strategies.
Staying afloat in the sea of data.January 9, 2015 / Podcast # 15-01
Dan King, author of Scorecard Solution: Measure What Matters and Drive Sustainable Growth, has created a tool for leaders to execute plans and results. In his book published by AMACOM Dan provides the capabilities required to grow a business at an accelerated rate. Listen to learn the what, when, and who of organizational performance.
Dan King is the Founding Principal of CloseReach Consulting, a consulting firm aimed to help leaders reach the highest growth possible.
Focusing your work for more success.December 26, 2014 / Podcast # 14-26
In Fewer, Bigger, Bolder: From Mindless Expansion to Focused Growth Sanjay Khosla and Mohanbir Sawhney discuss how companies fall into the trap of stretching themselves thin in attempts of providing more services, and products across more markets. They call this practice the â€œseduction of more.” They believe that specializing in fewer areas can actually be more beneficial to companies, since it allows for services to be provided in a bigger and bolder manner. In the book Khosla and Sawhney have developed a comprehensive framework to benefit companies in the attempt to become more focused.
Sanjay Khosla is a Senior Fellow at Kellogg School of Management, Northwestern University, and was President of Developing Markets of Kraft Foods (now Mondelez International) from 2007 to 2013, where he oversaw revenue growth from $5 billion to $16 billion in six years.
Mohanbir Sawhney directs the Center for Research in Technology & Innovation at the Kellogg School of Management. They are the co-authors of Fewer, Bigger, Bolder: From Mindless Expansion to Focused Growth (Portfolio, 2014).
How to make decisions confidently.December 12, 2014 / Podcast # 14-25
It can be nerve-wracking to make decisions. How will you know if it’s the right decision? Sometimes you can’t know until it’s already too late. Piyanka Jain, in her new book Behind Every Good Decision, co-written by Puneet Sharma and published by AMACOM, offers a framework to sort through all the data and make the most informed decision possible.
PIYANKA JAIN is President and CEO of Aryng, a management consulting company focused on analytics for business impact.
Acknowledging the emotion in the workplace.November 28, 2014 / Podcast # 14-24
Jackie Barretta, author of Primal Teams, published by AMACOM, want you to know that emotions do belong at work. You want people who are positively emotional about a project they’re working on and be happy and motivated to do the work necessary. People think most creatively when they’re in an optimal emotional state. However, emotions like fear and anger are primal emotions that take hold much faster than logic and reason. Instead of sweeping these emotions under the rug, acknowledge them head-on, confront the problem, and create a culture that encourages people to speak up.
Jackie Barretta is a Founding Partner of Nura Group, a consulting firm dedicated to enhancing team innovation and performance. Her work with primal emotions in teams has won her widespread recognition and dozens of prestigious awards.
How to learn that criticism is good for you.November 14, 2014 / Podcast # 14-23
In The Truth Doesn’t Have to Hurt How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change author Deb Bright talks about â€˜criticism’sâ€™ bad reputation and the stigma that is attached to it in the workplace. She argues that criticism is actually more beneficial than not and that its sole purpose is to help someone do something better, achieve goals, and grow personally and professionally. The purpose of the book, Bright says, is to give givers and receivers of criticism the skills they need in order to communicate with one another, and have productive conversations that build trust and respect. Deb gives listeners techniques such as â€œquick chargesâ€ in order to better help them receive criticism and utilize it in the best way possible.
Deb Bright, PH.D. is founder and president of Bright Enterprises, Inc., a consulting firm devoted to enhancing performance. Her impressive roster of clients includes Raytheon, Marriott, Disney, GE, Chase, Morgan Stanley, and other premier organizations.
Retaining the right people to get the right results.October 31, 2014 / Podcast # 14-22
In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology, but rather a mindset which he describes as a constant pursuit to try and improve performance and maximize profitability. Miller argues that the business environment, as well as customer expectations, are changing, and that the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for â€œnuggets of goldâ€ that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence.
Andrew Miller helps organizations find money and performance boosts in areas they donâ€™t normally look. His clients include 3M, McKesson, Four Seasons Hotels and Resorts, The Bank of Nova Scotia, and many other world-class organizations. He is a regular contributor to IndustryWeek magazine, Entrepreneur magazine, and the Canadian Healthcare Network. Andrew regularly speaks to corporate and industry audiences across North America.
Keeping up with fast-paced customer interaction.October 17, 2014 / Podcast # 14-21
In A World Gone Social: How Companies Must Adapt to Survive, co-authors Mark Babbitt and Ted CoinÃ© discuss social media as a change agent that is essentially marking a new era of business. They argue that companies who donâ€™t maintain a social media presence will eventually become obsolete due to the fact that they will have a more difficult time consistently progressing themselves based on customer needs. Now, customers have the ability, at any time, and very easily, to influence other customers by sharing their experiences, both good and bad that they have had with companies. The authors insist that companies who donâ€™t provide the best customer service possible, and treat people with respect no matter what medium, will be hurting their business irreparably.
Mark Babbitt is the CEO of YouTern, a community that enables those in career transition – from college students to workforce veterans – become highly employable by connecting them to high-impact internships, mentors and contemporary career advice. Mark also serves as President of SwitchandShift.com, a site and consultancy dedicated to leadership in the Social Age, and is CMO and a co-Founder of ForwardHeroes.org, a non-profit that assists military veterans successfully transition into the civilian workforce.
Ted CoinÃ© is a three-time CEO, and chairman and founder of switchandshift.com and a keynote speaker. CoinÃ© is an influential business expert and is very highly regarded for leadership, customer service, and social media influence by Forbes, SAP Business Innovation, and the Huffington Post. Ted plays an active role as a consultant for several companies, helping to make them more human-focused.