AMA EdgewiseIn the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.
Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Listening skills for better communication.May 29, 2015 / Podcast # 15-11
Mark Goulston, author of the new book Just Listen, published by AMACOM, joins us on Edgewise with some scripts and keywords to use to smooth out even the toughest conversations.
Get your points across and be memorable.May 15, 2015 / Podcast # 15-10
Want to be remembered? Become a great storyteller and you’ll be unforgettable. It’s actually easier than it sounds, with great tips for finding the storyteller in yourself in the newly revised edition of Annette Simmons‘ classic Whoever Tells the Best Story Wins.
How to actually make your customers happy and make your life easier.May 1, 2015 / Podcast # 15-09
Customer service isn’t always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there’s a happy medium, says Adam Toporek, author of Be Your Customer’s Hero, published by AMACOM. Being a hero to your customers isn’t about grand publicity stunts. It’s about being there for your customers when they need you.
Do you wish you could run a meeting like Tina Fey? Or work a room like Stephen Colbert? It’s not just about humor in the workplace (although that too, is vital) but how to work as a truly collaborative team and learning to stop fearing failure. The new book Yes, And: How Improvisation Reverses “No, But” Thinking and Improves Creativity and Collaboration–Lessons from The Second City, coauthored by Tom Yorton and Kelly Leonard, incorporates lessons from the legendary improvisational theater troupe into business best practices.
Guts, gumption, and determination. That is what it takes to be a bold leader according to Author John Baldoni. In his new book entitled, MOXIE: The Secret to Bold and Gutsy Leadership, John discusses how we can all learn to be resilient when faced with difficult times during our careers in order to model a culture of a great succession.
Sometimes being inexperienced is more valuable than having more knowledge. In an ever-changing world, it’s not what you know, but how fast you can learn it. Liz Wiseman, author of three best-selling books including her newest title, Rookie Smarts: Why Learning Beats Knowing in the New Game of Work, talks about the importance of being a rookie in this episode of AMA Edgewise.
The millennial generation is rapidly becoming a large part of the managing workforce. Lindsey Pollak joins us to talk about her New York Times best selling book: Becoming the Boss: New Rules for the Next Generation of Leaders. In her book, Lindsey talks about what steps we all need to take in order to facilitate a better work environment for all generations alike. Listen in, as Lindsey gives us some tips and insights on how to become a better manager as or for a millennial.
Truly understanding what your team is trying to accomplish.February 20, 2015 / Podcast # 15-04
In the book The Alliance: Managing Talent in the Networked Age authors Chris Yeh and Ben Casnocha, along with Reid Hoffman talk about the relationship between managers and employees and why an alliance-style of communication between the two parties is the most beneficial. They refer to this style as the â€œTour of Dutyâ€ Model. This type of communication consists of a mission objective, which gives the employee a better understanding of what he or she is trying to accomplish. Managers and employees can use this objective as a tool to determine what each party will eventually attain at the conclusion of the process. One of the most important aspects of the tour of duty model is to set a realistic time period over which the objective gets completed. Another interesting topic discussed in the book is how companies use their employees as â€œnodesâ€ to gather information about the outside business industry. This can be done by observing other professionalâ€™s connections and networks. Yeh and Casnocha believe this can be done by using in-depth networking to maintain up to date company alumni relations. These alumni can help in recruiting, giving feedback, and in referring business.
Chris Yeh is the VP Marketing for PBworks, co-founder and General Partner of Wasabi Ventures, and has been working with high-tech startups since 1995. He has written over 2,000 posts on topics ranging from the psychology of entrepreneurship to achieving happiness in Silicon Valley. Previously, he was the first investor in and interim CEO of Ustream.TV.
Ben Casnocha is an American writer and entrepreneur, based out of San Francisco, California. Casnocha is founder of Comcate, an e-government technology firm, and the author of three books, including the New York Times bestseller The Start-Up of You. He is a keynote speaker at many business events and conventions. In 2006, BusinessWeek named Casnocha one of America’s best young entrepreneurs.
On finding - and keeping - the right customers.February 6, 2015 / Podcast # 15-03
In Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balances getting new customers and keeping existing ones. The purpose of the book is to give managers the steps needed to find their right sense of balance.
Noah Fleming helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value as CEO and founder of Fleming Consulting & Co. He is a regular contributor for publications such as Fast Company, Forbes, and the New York Times.
On crafting your vision for the future.January 23, 2015 / Podcast # 15-02
Developing a vision for an organization is with no doubt a difficult task. In the book Anticipate: The Art of Leading by Looking Ahead (published by AMACOM), Rob-Jan de Jong highlights the importance of visionary leadership. Frame a big-picture view that provides direction for the future of your organization.
ROB-JAN DE JONG is a faculty member in Whartonâ€™s executive program â€œGlobal Strategic Leadership.â€ As a sought-after international consultant, he helps leaders and companies anticipate the future and arrive at winning strategies.