AMA EdgewiseIn the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.
Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Understanding what is happening in the new world of work.April 4, 2014 / Podcast #
Georg Vielmetter and Yvonne Sell, co-authors of Leadership 2030: The Six Megatrends You Need to Understand to Lead Your Company into the Future, published by AMACOM, share with us their analysis of the six megatrends affecting organizations today. Leaders must adapt to the ever-changing global climate in order to survive, and to do so they have to recognize these factors. Georg and Yvonne discuss the new wave of globalization, the environmental crisis affecting the whole world, the increasing demand for individualization, the boom in digitalization in more social aspects than ever before, the demographic shift in the workplace, and finally, the technological convergence of expanding fields such as nanotechnology and cognitive sciences.
Tracking social media mentions to know exactly what your customers think.March 21, 2014 / Podcast #
Chris Monteiro, head of MasterCard Worldwide Communications, shares with us communication strategies companies should use in order to help drive growth. Monteiro is in charge of supporting global communications integration, helping the company achieve its vision of a world beyond cash. MasterCard, whose revenues have now reached 60% internationally after going public in 2006, has embraced purposeful listening to inform their business decisions. Listen as Monteiro provides concrete examples of how listening to consumer needs through various online platforms actually helps to improve products. Tracking over 80,000 related social media comments for their Mobile Payments option a few years ago helped MasterCard learn about the product’s reputation. In turn, MasterCard refined the product, delivering a solution that met each of their customer’s needs.
Focusing on people before they abandon ship.March 7, 2014 / Podcast #
Businesses, projects, and people don’t fail. Leaders fail. Mike Myatt, author of Hacking Leadership and a columnist for Forbes’s “Leadership,” discusses critical gaps leaders struggle with today, including development, influence, and reality gaps. Leaders never truly reach leadership maturity because they are all a work in progress. They must learn and understand their strengths and weaknesses in order to develop into more effective leaders. Leaders who tend to focus on process rather than people rarely see their company experience rising profits and often create a dynamic where employees decide to look elsewhere to unleash their passions, engage their creativity, and develop their skills.
The effectiveness of being a visible leader.February 21, 2014 / Podcast #
Doug Conant has a certain methodology for collaborating and communicating with his employees. As the former CEO of Campbell Soup Company, Doug set the tone for how he wanted to build his relationships there. For Conant, it is imperative to build his relationships before he needs to, so as to be more productive in the long run. And not just with his direct reports; he made time in his day to send notes to employees around the world that he would never see day to day. Build that trust early, and then anything is possible. All it takes is two simple strategies to be an effective leader: being tough-minded on standards and performances while still remaining tenderhearted with people.
How many Dilbert comics are pasted to your cubicle?February 7, 2014 / Podcast #
Scott Adams is the creator of the ubiquitous workplace comic strip Dilbert, a character so iconic that it’s become an actual metric for judging workplace happiness: too many Dilbert comics on the wall and employees probably relate to the character too much but if there are no comics it’s likely indicative of upper management with no sense of humor. Adam’s humor comes from real experience. He’s no stranger to the corporate lifestyle and isn’t uncritical, calling leadership in general “a form of specialized evil.”