AMA EdgewiseIn the coming weeks we will be bringing you the insights and voices of recognized thought leaders across a wide range of topics.
Our aim is to provide those essential "nuggets" of perspective that will help you and your organization improve performance, adapt to changing business realities, and prosper in a complex and competitive world.
Using traditionally feminine skills to get ahead.August 21, 2015 / Podcast # 15-17
Negotiation is always difficult but for women it can be a minefield of politics and unconscious biases. That’s why Dr. Yasmin Davidds, co-author of Your Own Terms, published by AMACOM, teaches gender-specific negotiation tactics. She leverages traditionally feminine strengths, such as collaboration, to work in women’s favor and get them the raise or promotion they’re after.
Being a better leader by chatting.August 7, 2015 / Podcast # 15-16
Jim McCann, of 1-800-Flowers and author of Talk is Not Cheap, wants you to talk to your employees. Not just because it’s the nice thing to do (though it is). But once you’ve established a rapport with people it’s much easier to be an effective leader. They’ll trust you and you’ll have more insight into what motivates them individually. Talk is not cheap, it’s worth quite a lot.
How a sense of purpose makes everyone happier.July 24, 2015 / Podcast # 15-15
Scott Mautz, author of Make it Matter, the new book published by AMACOM, wants your employees to feel like they matter when they go to work. Some of that has to come from within but managers can also help guide employees to a sense of meaning in their work. Employees who feel taken care of and are assured that their time isn’t being wasted will be happier and do more meaningful work.
Getting the competitive advantage from the people you already have.July 10, 2015 / Podcast # 15-14
When we think about leaders of an company we tend to look up the organizational hierarchy and focus on title. Scott Edinger, coauthor of The Hidden Leader, published by AMACOM, understands the impulse but wants you to remember that there’s plenty of leadership power that doesn’t just come from a title. It’s your go-to people, the mid-level managers and individual contributors who are ready to be tapped. So before you look to outside sources for solutions, remember to look at the resources you already have.
Letting your team have the information they need.June 26, 2015 / Podcast # 15-13
Stanley McChrystal doesn’t believe in extreme secrecy. Obviously there are limits, especially when it comes to national security, but keeping all information on a need-to-know basis requires someone knowing who needs to know. Wires get crossed and the wrong decisions are made. Trust your team, whether in the military or in the office, to be able to handle the information they’re given and respond in an appropriate way.
Improving happiness and health by connecting with others.June 12, 2015 / Podcast # 15-12
Sometimes it can be tempting to keep your head down and just get the work done, especially with steadily increasing workloads. However, actually connecting with other human beings is crucial to our wellness and ability to perform. In his new book Connection Culture, Michael Lee Stallard talks about how lately we’re less connected than ever and how to get some of that crucial connection time back.
Listening skills for better communication.May 29, 2015 / Podcast # 15-11
Mark Goulston, author of the new book Just Listen, published by AMACOM, joins us on Edgewise with some scripts and keywords to use to smooth out even the toughest conversations.
Get your points across and be memorable.May 15, 2015 / Podcast # 15-10
Want to be remembered? Become a great storyteller and you’ll be unforgettable. It’s actually easier than it sounds, with great tips for finding the storyteller in yourself in the newly revised edition of Annette Simmons‘ classic Whoever Tells the Best Story Wins.
How to actually make your customers happy and make your life easier.May 1, 2015 / Podcast # 15-09
Customer service isn’t always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there’s a happy medium, says Adam Toporek, author of Be Your Customer’s Hero, published by AMACOM. Being a hero to your customers isn’t about grand publicity stunts. It’s about being there for your customers when they need you.
Do you wish you could run a meeting like Tina Fey? Or work a room like Stephen Colbert? It’s not just about humor in the workplace (although that too, is vital) but how to work as a truly collaborative team and learning to stop fearing failure. The new book Yes, And: How Improvisation Reverses “No, But” Thinking and Improves Creativity and Collaboration–Lessons from The Second City, coauthored by Tom Yorton and Kelly Leonard, incorporates lessons from the legendary improvisational theater troupe into business best practices.